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Special assistance

                                                                                                                                                                                            

If you have a medical condition or dietary requirement, you may request a special meal at etihad.com/manage. Special meal options are limited on flights less than two hours and 50 minutes.

Please note that while we do our best to accommodate dietary needs, we cannot guarantee a nut-free environment on board.

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The easiest way to request special assistance is to visit etihad.com/manage. Enter your flight details then select the assistance you need. Alternatively, you can call us discuss your request. Make sure to request assistance at least 48 hours before your flight. 

We're proud to provide a range of services for guests with reduced mobility, including wheelchair assistance at the airport, help with boarding and disembarking, and onboard support. You can also travel with your own personal mobility aid, subject to some requirements.

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We recommend that you arrive at least three hours before your flight if you require special assistance. This ensures enough time for check-in, security, and any additional support you may need before boarding.

Yes, we offer assistance for guests with hearing or visual impairments, such as help with airport navigation, boarding, and disembarking. Individual briefings can also be provided on board.

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If you have a qualifying disability, you can travel with a trained service dog with a license from any ADI or IGDF accredited organisation. You need this service dog license on all flights except for flights from the U.S. If you have a psychiatric support dog, you can only travel with it on a direct flight from the U.S.

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If you require a wheelchair, please request one at etihad.com/manage at least 48 hours before your flight. That way, we can make sure everything is in place for a smooth journey.  

So that we’re able to assist everyone who needs support, wheelchairs may only be requested for guests with a disability or mobility issue.

You can bring your own wheelchair for free in addition to your checked baggage allowance. The height of the wheelchair should not exceed 120cm. Some battery-powered wheelchairs and mobility aids require prior approval. Find out more on our website or get in touch.

If you have a physical or cognitive disability, remember to visit etihad.com/manage to request medical assistance before you book your seat. Then, select your seat for free online or by calling us.  

You’ll need medical clearance to fly if you:

  • Suffer from an actively contagious condition
  • Have recently had a major medical incident
  • Suffer from unstable physical or psychological condition
  • Need a stretcher
  • Have a medical condition which may be adversely affected by flying
  • Have a condition that is a potential hazard to the safety of other guests or punctuality of the flight
  • Need special assistance or are unable to care for yourself
  • Need in-flight oxygen, a portable oxygen concentrator (POC) or ventilator
  • Need battery-powered* medical equipment (except for CPAP) or a medical procedure during the flight

*Only dry cell battery operated devices are accepted on board. Please ensure they have sufficient charge to last one and a half times the duration of your flight.

If you have any doubt, always consult your doctor before flying.

If you need medical clearance to fly, you must submit a MEDIF form (Medical Information for Fitness to Travel) and most recent medical report at least 72 hours before your flight. 

During the first 28 weeks of your pregnancy, you do not need a medical certificate to fly, though we’d always recommend speaking with your doctor to get their advice before you travel. 

When you reach 29 weeks, you will require a medical certificate to fly, which you'll have to present at check-in at the airport. 

If your pregnancy is complicated with a condition that adds extra risk, please make sure to complete a MEDIF form.

You can fly for up to 37 weeks of your pregnancy, or 33 weeks if you are having a multiple pregnancy. 

We recommend that you don't fly for at least seven days after giving birth, though it’s important that you always speak to your doctor before you commit to any travel plans.

If the baby was born prematurely or there were complications, you are required to submit a MEDIF form and medical report.

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