Help centre
Whatever you need, we’re here to help. You’ll find the answers to most of your questions on this page, or you can chat with us 24/7.
If you booked through a travel agent or partner airline, please contact them to make any changes to your booking. You can still use Manage your booking to add seats, extra baggage, special meals or other requests.
Most searched topics
For the latest visa, passport and travel advice, please visit the IATA Travel Centre. Need a visa to visit the UAE? Find out and apply now.
Packing for your trip? Find out about your baggage allowance, extra baggage savings and prohibited items in our baggage guide.
More support for your trip
Change your booking, choose seats and add requests.
Manage your booking
Flying soon?
Speak to us via our live chat for help or support straight away.
Chat now
Upgrades and extras
A choice of extras to make your trip extra special.
Upgrade
Check the status of your Etihad Airways flight.
Check flight
Information and advice about flying with children.
Learn more
Request a wheelchair or other assistance.
Request now
Service animals, falcons, cats, and dogs.
Book
Prefer a window or aisle seat? Reserve it now.
Reserve
Left something behind on your flight or at the airport?
Get help
Make a claim and track your bags.
Read our guide to find out if you’re eligible for a refund or get advice on a recent claim.
Read now
Assistance after your flight
Log in to claim miles from the past six months if you're a member or from the past three months if you're a new guest.
Please fill out a support form if you need help, such as flight disruptions or baggage issues. You can also submit a form to provide feedback.
Raise a claim for your client by providing the required information and attaching relevant documents.
Etihad Guest help
If you’re an Etihad Guest member and have questions about your account, resetting your password or earning miles, check out our frequently asked questions. Otherwise, log in to manage your preferences and view your balance.
The quickest and easiest way to view or change your flight is at etihad.com/manage.
To understand more about changing your flight and any associated fees, please read our modification guide.
If your payment was successful and you haven’t received your booking confirmation within one hour, please visit etihad.com/manage. From there, you’ll have an option to resend your booking details.
If you still need help, call us.
Online check-in may be restricted if further documents need to be checked at the airport or a special assistance request has been placed. So, please don’t worry, we’ll be happy to help you at the airport. Just make your way to any of our check-in desks when you arrive.
We're sorry for the inconvenience caused. Our technical teams are working on fixing the issue. In the meantime, we'll be happy to assist you at the airport. Just head to any of our check-in desks when you arrive. If you're flying from Abu Dhabi, you can also use our convenient city check-in service to check in early.
Resubmit your visa application through our UAE Visa Application Center.
Send us a direct message on Facebook Messenger, Instagram or X.
Use our chat bot or let us connect you to an agent for specific queries.
Etihad Hub is our one-stop-shop for travel agents and trade partners.
Member of the media and want to get in touch with our media team?
Still need help? Give us a call.
Chat with our virtual WhatsApp assistant or save this number for later: +971 56 688 9003.
