How can we help

Please let us know that your baggage has not arrived before you leave the airport. We’ll give you a Property Irregularity Report (PIR), which you’ll need to track your bags, to organise a delivery or to make a claim in the future.

Track your bags(opens in a new tab)

If your baggage or its contents has been damaged, please let us know as soon as possible. Visit the arrivals desk before you leave the airport, or contact us in writing within seven days. We’ll give you a Property Irregularity Report (PIR), which you’ll need to make a claim.

Help with damaged bags

You can travel with more than one child as long as they are aged two years or older.

If you’re travelling with more than one infant under two, every infant must be accompanied by an adult aged 18 or over.

You’re welcome to breastfeed on board, and you may wish to bring a muslin or scarf to cover up whilst you do so. Blankets, where available, can be requested from our cabin crew for additional privacy.

We provide bottled drinking water on board which you are welcome to use to make your baby’s milk.

If you require a wheelchair, please request one at etihad.com/manage at least 48 hours before your flight. That way, we can make sure everything is in place for a smooth journey.  

So that we’re able to assist everyone who needs support, wheelchairs may only be requested for guests with a disability or mobility issue.

You can bring your own wheelchair for free in addition to your checked baggage allowance. The height of the wheelchair should not exceed 120cm. Some battery-powered wheelchairs and mobility aids require prior approval. Find out more on our website or get in touch.

If both of your flights are operated by Etihad and booked together, we’ll automatically rebook you on the next available flight, and you can check the new details at etihad.com/manage.

If your connecting flight is with another airline, please contact them directly for help.

For any Etihad flight, please make sure your contact details are up to date by visiting etihad.com/manage, so we can notify you about any changes to your trip.

You may be eligible for a refund, subject to certain conditions. If your flight has been delayed, we’ll email you with the options available to you, including whether you’re eligible for a refund. 

Read more about your rights

Anyone aged two-years-old and above can join Etihad Guest. If you are a company or organisation interested in joining our programme, please visit BusinessConnect.

It's easy and quick to join. Become an Etihad Guest member today to enjoy exclusive rewards and benefits, including free access to our Wi-Fi Chat package throughout your flights. Here are three simple ways to sign up:

1. Fill out a short form and join online.
2. Join when booking your flight.
3. Once onboard, connect your device to the Wi-Fi and fill out the short form to enrol.