Personalise your Etihad Guest experience

You can enjoy a world of benefits that will elevate your Etihad Airways travel experience and journey as a member with Etihad Guest. In addition to your Core Benefits, you now have the opportunity to choose your own Custom Benefits, tailoring your travel experience to your unique style.  
When you reach a certain amount of Tier Miles, as a Gold Tier member or above, you can unlock more exclusive rewards called Beyond Benefits.  We're thrilled to bring you these enhanced benefits, and we can't wait for you to start enjoying them.

New rewards and benefits that really matter

Personalised to you

Making life more personal for our members is at the heart of Etihad Guest. From June, we offer three types of benefits.

Custom Benefits

You can choose the benefits that matter to you most, making it a more personalised Guest experience.

Beyond Benefits

Even more rewards for our most loyal Gold, Platinum and Emerald members who go above and beyond.

Core Benefits

We offer Core Benefits to all our Etihad Guest members. The higher your tier, the better your Core Benefits become.

Compare between the Tiers

Let your journey begin! All members have complimentary access to our Wi-Fi Chat package, can collect and spend miles when you fly with us and 150+ partners including restaurants, hotels, car hire and retailers.

Refer to benefits' T&Cs on the Etihad Guest programme Tiers & benefits page.

In order to enjoy your benefits, make sure to choose your custom & beyond benefits before arriving at the airport.

Bronze

Silver

Gold

Platinum

Tier level expiry	No expiry	1 year	1 year	1 year
Miles Expiry	18 months (extendable)	18 months (extendable)	18 months (extendable)	No expiry
Etihad Guest Bonus Miles		25%	50%	100%
Priority check-in		AUH Dedicated Check-in	Business	First
Priority boarding			Available	Available
Fast-track immigration			Available	Available
Priority baggage			Available	Available
Seat selection			Self+1 (Standard)	Self+3 (Standard)
Wi-Fi packages	Free chat	Free chat	Free chat + 25% off surf	Free chat + surf
Chauffeur service for GuestSeat Business and First				Available
Guaranteed Seat - Economy		48 hours prior	48 hours prior	24 hours prior
Guaranteed Seat - Business				48 hours prior
Dedicated contact center			Available	Available
Gold Tier nomination				Once
Membership extension				Once in a lifetime
Custom Etihad Guest number redeeming Etihad Guest Miles				Once in a lifetime
Tier buy back (Co-brands only)		75,000 miles	150,000 miles
Lounge access				Self +1 (Business)

Number of Custom Benefits available	Select 2		Select 4		Select 5
Lounge access		Self at AUH (Business)		Self+1 (Business)		Self+1 (First)
Extra baggage on eligible fare brands		Additional 10% off		1 up to 15kgs		1 up to 20kgs
Complementary upgrade on eligible routes						Twice
Seat selection		Self (Standard)				Self + 3 (Extra legroom)
Same day flexibility						Available
Chauffeur service for GuestSeat Business and First				Available		Core Benefit
Chauffeur service for Economy class				Twice		Twice
Refund on GuestSeat booking				Once		Twice
Home check-in (AUH only)				Twice		Four times
Reward shop vouchers		2 Vouchers		4 Vouchers		6 Vouchers

Number of Beyond Benefits available	Select 2		Select 2
Tier Miles required to unlock	75,000 miles		175,000 miles
Business class lounge pass		2 Vouchers		3 Vouchers
Priority access				3 Vouchers
Silver Tier nomination		Once
Bonus Etihad Guest Miles		10,000		20,000

Avis budget tier match		Available	Available
National Insurance	30% Discount	30% Discount	30% Discount
Designated Yas mall parking	Available	Available	Available

View your benefits

General:
1. Tier level is calculated within any rolling 12-month period. If an Etihad Guest member earns the required number of Tier Miles, they will maintain or upgrade their respective tier. If they fail to do so, they will be downgraded to the tier below.
2. Tier Status is valid for one year from the month the member enters the tier, except Bronze.
3. The validity of Etihad Guest Miles will be extended by 18 months based on qualifying member flight activity.
4. As part of a family membership, miles can only be redeemed by the member nominated as the Family Head.
5. The cost to pay for an Instant Upgrades in miles will be quoted at check-in 3 hours prior to flight departure. This will be a direct conversion of the cash upgrade cost into miles. Instant Upgrades are therefore based on a different mileage calculator.
6. If you are travelling on a flight that is operated by another airline, you must include your Etihad Guest number when you book to receive the additional benefits of your Tier Status.
7. If you're a member of any other programme (for instance ADGOV or UAEGOV), you can take either the baggage allowance that you're entitled to as part of that programme, or the baggage allowance that you're entitled to as an Etihad Guest member. You will not be entitled to both.
8. Member might be requested to show their Etihad Guest card or digital card on the Etihad Guest app to Etihad staff to avail benefits.
9. All Aldar mall terms and conditions apply.
Benefits
1. Eligibility of benefits and quantity of vouchers per tier is showcased in the table above.
2. Member can only avail their benefits/voucher during their tier validity period only.
3. Members must choose their custom & beyond benefits before they arrive at the airport.
4. Once the member chooses their custom & beyond benefits, they cannot be changed for their tier validity period.
5. Additional benefit T&Cs apply when the member chooses their benefits from the Account profile section on the website & app. The T&Cs can be viewed during the selection
6. On board Wifi: To access onboard Wi-Fi benefits, Etihad Guest members need to activate their account
7. Dedicated and Priority Check In: Etihad Guest Silver members are eligible to access dedicated check-in counters in the economy hall at Island C, Zayed International Airport and business check-in counters at any other airport. Etihad Guest Gold and Platinum members can use the premium business and first check-in counters respectively at any airport, including Zayed International Airport. Applicable on Etihad Airways operated flights and with select partner airlines.
8. Guaranteed Economy & Business: We can only guarantee a seat in Economy/Business for the Etihad Guest member who’s travelling with a Deluxe fare. We cannot guarantee a seat on restricted or overbooked flights.
9. Bonus Etihad Guest Miles: Members will be eligible to earn Etihad Guest Bonus Miles when they add their membership number to the eligible bookings on Etihad Airways flights, Virgin Australia flights, Saudia Airlines, Gulf Air flights and Serbia flights only. Bonus miles will depend on the respective tier. When a member reaches the threshold of beyond benefits, they can choose Bonus Etihad Guest Miles that will be added automatically into their account upon selection.
10. Priority baggage & Immigration: As of April 2024, fast track immigration and baggage is available for all Etihad Guest Gold Tier members and above travelling in Economy Class from Amsterdam, Athens, Casablanca, Chicago, Frankfurt, Geneva, Istanbul, Manchester, Milan, Munich, Osaka, Rome, Singapore, Tokyo and Toronto. Fast track is also available for all Etihad Guest members travelling in Business or First Class from Bangkok, Colombo, Dusseldorf, Jeddah, Karachi, Kochi, Kuwait, London, Maldives, New Delhi, New York, Sydney, Vienna, Washington and Zurich.
11. Priority Boarding: Priority boarding is available for Etihad Guest Gold and above members flying to and from worldwide airports.
12. Dedicated Contact Center: Etihad Guest Gold and above members have access to a contact centre operated 24 hours a day, seven days a week.
13. Same day flexibility: You won't be able to change your flight if your current flight has already started boarding or is in closed/finalised/locked status. The new flight you wish to book should be more than 4 hours apart from your original flight day. If you decide to change your flight, any extras you paid for on the original flight won’t be refunded. No special service request will be carried forward to the new flight. We will not be able to fulfil this request during flight disruptions.
14. Complimentary Chauffeur: Our chauffeur service provides travel between Zayed International Airport and your home or hotel in the UAE. You must have a GuestSeat booking in Business or First Class. Available for travel on either your inbound or outbound flight only, and cannot be used more than once per ticket.
15. Complimentary Chauffer - Economy: Our chauffeur service provides travel between Zayed International Airport and your home or hotel in the UAE. You must have an Economy class booking in a Comfort or Deluxe fare.
16. Lounge Access: Access to the lounges at Zayed International Airport is available only for Etihad Guest members flying on Etihad Airways operated flights. Etihad Guest Gold members travelling in Economy are not eligible to access the U.S. Preclearance lounge or the Arrivals lounge. Etihad guest members traveling on codeshare flights, for instance, flights that are marketed by Etihad Airways and operated by other airlines, are not eligible to access Etihad premium lounges. Etihad Guest Gold and above members travelling on Etihad Airways operated flights may access our worldwide lounges (excluding skyteam and oneworld lounges).
17. Membership Extension: You can use this benefit to extend your Tier validity by 6 months one time during the lifetime of your account. To use this benefit, your account needs to be active. If you don't use this benefit while it's available to you, you won't be able to use it later or with a different tier.
18. Tier buy back : You can only apply if your tier is set to expire within two months. Apply at least four days before your tier expiration date. If member does not have sufficient Etihad Guest Miles at the time of the request, you will continue to follow the programme rules. This benefit does not apply to Etihad Reward Card holders, only to Silver and Gold Tier members with a valid co-brand card.
19. Gold & Silver nomination: Applicable only when you attain the Tier or when you reach unlock Beyond benefits.
20. Business GuestSeat reserve: We can only guarantee a GuestSeat for the Etihad Guest Emerald Tier member. We cannot guarantee a GuestSeat on restricted or overbooked flights
21. Reward Shop Vouchers: The value of each voucher is stated when the member chooses the benefit. Issued vouchers will remain valid till their expiry period even if your tier changes
22. Home Check-In: One voucher can be used for one leg of the journey. All members of the PNR can be checked in however with a maximum of 2 bags only. Home check-in is unavailable for any flights to the US. The service is available within Abu Dhabi and Al Ain only.
23. Seat selection: Eligible Etihad Guest members are entitled to choose from select Economy seats in our Forward, Middle or Rear zones for free.
24. Complimentary Upgrade: Complimentary upgrades can only be used on Etihad flights to or from Riyadh, Jeddah, Al Qassim, Dammam, Cairo, Tel Aviv, Kuwait, Bahrain, Doha, Muscat, Amman, Beirut, Islamabad, Lahore, Karachi. Return flights count as two upgrades.
25. Discount Baggage: Discount on excess baggage must be purchased on etihad.com before arriving at the airport during pre-sale. Discounts are not applicable at check-in desk. There is no limit on the number of extra bags you can get a discount on.
26. Excess baggage allowance cannot be combined with any other baggage benefit and does not apply to any Basic fare brand.
27. Refund or Cancellation Waiver: The request must be made at least 24 hours before the departure of the first un-flown flight. Cancellation charges are determined based on the applicable policy at the time of purchase and may vary depending on the time of cancellation and the member's tier. This is not applicable for upgraded tickets. Refund or cancellation is valid on the entire ticket. The request can only be made for tickets issued for GuestSeat, where the member’s account was used to redeem miles. The voucher owner’s Etihad Guest number must match the membership number used on the ticket(s).
28. Lounge Pass: Once you share your voucher, it can't be refunded unless the flight is cancelled. Please note that your voucher will be considered used once you confirm your booking, regardless of lounge usage.
29. Priority Access: You can share your Priority Access voucher with anyone you choose. The beneficiary will be able to view the priority access voucher when they check-in online. The voucher must be used during the duration of the tier
30. Al Wathba National Insurance: All Etihad Guest Members are eligible for ‘up to 30% off + additional AED 100 off’ valid for Car Insurance product. Please use code ‘ETIHAD’ before checkout to avail this special discount, valid until 31st December 2024 on AL Wathba National Insurance website.
31. As a standard benefit, all Etihad Guest Platinum Tier members and above are eligible to 15 minutes of complimentary spa service at Zayed International Airport.

Compare between your Tiers

Let your journey begin! All members have complimentary access to our Wi-Fi Chat package and can collect miles when you fly with us and with 150+ partners including restaurants, hotels, car hire and retailers.

In order to enjoy your benefits, make sure to choose your custom & beyond benefits before arriving at the airport.

Tier level expiry
No expiry
Miles expiry 18 months (extendable)
Wi-Fi packages Free chat

Tier level expiry	1 year
Miles Expiry	18 months (extendable)
Etihad Guest Bonus Miles	25%
Priority check-in	AUH Dedicated check-in
Wi-Fi packages	Free Chat
Guaranteed Seat - Economy	48 hours prior
Tier buy back (Co-brands only)	75,000 miles

Tier level expiry	1 year
Miles Expiry	18 months (extendable)
Etihad Guest Bonus Miles	50%
Priority check-in	Business
Priority boarding	Available
Fast-track immigration	Available
Priority baggage	Available
Seat selection	Self+1 (Standard)
Wi-Fi packages	Free chat + 25% off surf
Guaranteed Seat - Economy	48 hours prior
Dedicated contact center	Available
Tier buy back (Co-brands only)	150,000 miles

Tier level expiry	1 year
Miles Expiry	No expiry
Etihad Guest Bonus Miles	100%
Priority check-in	First
Priority boarding	Available
Fast-track immigration	Available
Priority baggage	Available
Seat selection	Self+3 (Standard)
Wi-Fi packages	Free chat + Surf
Chauffeur service for GuestSeat Business and First	Available
Guaranteed Seat - Economy	24 hours prior
Guaranteed Seat - Business	48 hours prior
Dedicated contact center	Available
Gold Tier nomination	Once
Membership extension	Once in a lifetime
Custom Etihad Guest number redeeming Etihad Guest Miles	Once in a lifetime
Lounge access	Self +1 (Business)

Number of Custom Benefits available	Select 2
Lounge access	Self at AUH (Business)
Extra baggage on eligible fare brands	Additional 10% off
Seat selection	Self (Standard)
Carbon offset vouchers	2 Vouchers

Number of Custom Benefits available	Select 4
Tier miles required	50,000
Lounge access	Self +1 (Business)
Extra baggage on eligible fare brands	1 up to 15kgs
Chauffeur service for GuestSeat Business and First	Available
Chauffeur service for Economy class	Twice
Refund on GuestSeat booking	Once
Home check-in (AUH only)	Twice
Reward shop vouchers	4 vouchers

Number of Custom Benefits available	Select 5
Tier miles required	125,000
Lounge access	Self +1 (First)
Extra baggage on eligible fare brands	1 up to 20kgs
Complementary upgrade on eligible routes	Twice
Seat selection	Self + 3 (Extra legroom)
Same day flexibility	Available
Chauffeur service for GuestSeat Business and First	Core Benefit
Chauffeur service for Economy class	Twice
Refund on GuestSeat booking	Twice
Home check-in (AUH only)	Four times
Reward shop vouchers	6 vouchers

Number of benefits available Select 2
Tier Miles required to unlock 75,000 miles
Business class lounge pass 2 vouchers
Silver Tier nomination Once
Bonus Etihad guest miles 10,000

Number of benefits available Select 2
Tier Miles required to unlock 175,000 miles
Business class lounge pass 3 vouchers
Priority access 3 vouchers
Bonus Etihad guest miles 20,000

National Insurance 30% Discount
Designated Yas mall parking Available

Avis budget tier match Available
National Insurance 30% Discount
Designated Yas mall parking Available

Avis budget tier match Available
National Insurance 30% Discount
Designated Yas mall parking Available

View your benefits

General:
1. Tier level is calculated within any rolling 12-month period. If an Etihad Guest member earns the required number of Tier Miles, they will maintain or upgrade their respective tier. If they fail to do so, they will be downgraded to the tier below.
2. Tier Status is valid for one year from the month the member enters the tier, except Bronze.
3. The validity of Etihad Guest Miles will be extended by 18 months based on qualifying member flight activity.
4. As part of a family membership, miles can only be redeemed by the member nominated as the Family Head.
5. The cost to pay for an Instant Upgrades in miles will be quoted at check-in 3 hours prior to flight departure. This will be a direct conversion of the cash upgrade cost into miles. Instant Upgrades are therefore based on a different mileage calculator.
6. If you are travelling on a flight that is operated by another airline, you must include your Etihad Guest number when you book to receive the additional benefits of your Tier Status.
7. If you're a member of any other programme (for instance ADGOV or UAEGOV), you can take either the baggage allowance that you're entitled to as part of that programme, or the baggage allowance that you're entitled to as an Etihad Guest member. You will not be entitled to both.
8. Member might be requested to show their Etihad Guest card or digital card on the Etihad Guest app to Etihad staff to avail benefits.
9. All Aldar mall terms and conditions apply.
Benefits
1. Eligibility of benefits and quantity of vouchers per tier is showcased in the table above.
2. Member can only avail their benefits/voucher during their tier validity period only.
3. Members must choose their custom & beyond benefits before they arrive at the airport.
4. Once the member chooses their custom & beyond benefits, they cannot be changed for their tier validity period.
5. Additional benefit T&Cs apply when the member chooses their benefits from the Account profile section on the website & app. The T&Cs can be viewed during the selection
6. On board Wifi: To access onboard Wi-Fi benefits, Etihad Guest members need to activate their account
7. Dedicated and Priority Check In: Etihad Guest Silver members are eligible to access dedicated check-in counters in the economy hall at Island C, Zayed International Airport and business check-in counters at any other airport. Etihad Guest Gold and Platinum members can use the premium business and first check-in counters respectively at any airport, including Zayed International Airport. Applicable on Etihad Airways operated flights and with select partner airlines.
8. Guaranteed Economy & Business: We can only guarantee a seat in Economy/Business for the Etihad Guest member who’s travelling with a Deluxe fare. We cannot guarantee a seat on restricted or overbooked flights.
9. Bonus Etihad Guest Miles: Members will be eligible to earn Etihad Guest Bonus Miles when they add their membership number to the eligible bookings on Etihad Airways flights, Virgin Australia flights, Saudia Airlines, Gulf Air flights and Serbia flights only. Bonus miles will depend on the respective tier. When a member reaches the threshold of beyond benefits, they can choose Bonus Etihad Guest Miles that will be added automatically into their account upon selection.
10. Priority baggage & Immigration: As of April 2024, fast track immigration and baggage is available for all Etihad Guest Gold Tier members and above travelling in Economy Class from Amsterdam, Athens, Casablanca, Chicago, Frankfurt, Geneva, Istanbul, Manchester, Milan, Munich, Osaka, Rome, Singapore, Tokyo and Toronto. Fast track is also available for all Etihad Guest members travelling in Business or First Class from Bangkok, Colombo, Dusseldorf, Jeddah, Karachi, Kochi, Kuwait, London, Maldives, New Delhi, New York, Sydney, Vienna, Washington and Zurich.
11. Priority Boarding: Priority boarding is available for Etihad Guest Gold and above members flying to and from worldwide airports.
12. Dedicated Contact Center: Etihad Guest Gold and above members have access to a contact centre operated 24 hours a day, seven days a week.
13. Same day flexibility: You won't be able to change your flight if your current flight has already started boarding or is in closed/finalised/locked status. The new flight you wish to book should be more than 4 hours apart from your original flight day. If you decide to change your flight, any extras you paid for on the original flight won’t be refunded. No special service request will be carried forward to the new flight. We will not be able to fulfil this request during flight disruptions.
14. Complimentary Chauffeur: Our chauffeur service provides travel between Zayed International Airport and your home or hotel in the UAE. You must have a GuestSeat booking in Business or First Class. Available for travel on either your inbound or outbound flight only, and cannot be used more than once per ticket.
15. Complimentary Chauffer - Economy: Our chauffeur service provides travel between Zayed International Airport and your home or hotel in the UAE. You must have an Economy class booking in a Comfort or Deluxe fare.
16. Lounge Access: Access to the lounges at Zayed International Airport is available only for Etihad Guest members flying on Etihad Airways operated flights. Etihad Guest Gold members travelling in Economy are not eligible to access the U.S. Preclearance lounge or the Arrivals lounge. Etihad guest members traveling on codeshare flights, for instance, flights that are marketed by Etihad Airways and operated by other airlines, are not eligible to access Etihad premium lounges. Etihad Guest Gold and above members travelling on Etihad Airways operated flights may access our worldwide lounges (excluding skyteam and oneworld lounges).
17. Membership Extension: You can use this benefit to extend your Tier validity by 6 months one time during the lifetime of your account. To use this benefit, your account needs to be active. If you don't use this benefit while it's available to you, you won't be able to use it later or with a different tier.
18. Tier buy back : You can only apply if your tier is set to expire within two months. Apply at least four days before your tier expiration date. If member does not have sufficient Etihad Guest Miles at the time of the request, you will continue to follow the programme rules. This benefit does not apply to Etihad Reward Card holders, only to Silver and Gold Tier members with a valid co-brand card.
19. Gold & Silver nomination: Applicable only when you attain the Tier or when you reach unlock Beyond benefits.
20. Business GuestSeat reserve: We can only guarantee a GuestSeat for the Etihad Guest Emerald Tier member. We cannot guarantee a GuestSeat on restricted or overbooked flights
21. Reward Shop Vouchers: The value of each voucher is stated when the member chooses the benefit. Issued vouchers will remain valid till their expiry period even if your tier changes
22. Home Check-In: One voucher can be used for one leg of the journey. All members of the PNR can be checked in however with a maximum of 2 bags only. Home check-in is unavailable for any flights to the US. The service is available within Abu Dhabi and Al Ain only.
23. Seat selection: Eligible Etihad Guest members are entitled to choose from select Economy seats in our Forward, Middle or Rear zones for free.
24. Complimentary Upgrade: Complimentary upgrades can only be used on Etihad flights to or from Riyadh, Jeddah, Al Qassim, Dammam, Cairo, Tel Aviv, Kuwait, Bahrain, Doha, Muscat, Amman, Beirut, Islamabad, Lahore, Karachi. Return flights count as two upgrades.
25. Discount Baggage: Discount on excess baggage must be purchased on etihad.com before arriving at the airport during pre-sale. Discounts are not applicable at check-in desk. There is no limit on the number of extra bags you can get a discount on.
26. Excess baggage allowance cannot be combined with any other baggage benefit and does not apply to any Basic fare brand.
27. Refund or Cancellation Waiver: The request must be made at least 24 hours before the departure of the first un-flown flight. Cancellation charges are determined based on the applicable policy at the time of purchase and may vary depending on the time of cancellation and the member's tier. This is not applicable for upgraded tickets. Refund or cancellation is valid on the entire ticket. The request can only be made for tickets issued for GuestSeat, where the member’s account was used to redeem miles. The voucher owner’s Etihad Guest number must match the membership number used on the ticket(s).
28. Lounge Pass: Once you share your voucher, it can't be refunded unless the flight is cancelled. Please note that your voucher will be considered used once you confirm your booking, regardless of lounge usage.
29. Priority Access: You can share your Priority Access voucher with anyone you choose. The beneficiary will be able to view the priority access voucher when they check-in online. The voucher must be used during the duration of the tier
30. Al Wathba National Insurance: All Etihad Guest Members are eligible for ‘up to 30% off + additional AED 100 off’ valid for Car Insurance product. Please use code ‘ETIHAD’ before checkout to avail this special discount, valid until 31st December 2024 on AL Wathba National Insurance website.
31. As a standard benefit, all Etihad Guest Platinum Tier members and above are eligible to 15 minutes of complimentary spa service at Zayed International Airport.

Common Questions

1) What are Custom Benefits? 

Silver Tier members and above will receive Custom Benefits on top of your Core Benefits. When your Tier Status begins, you’ll receive an email reminding you to select your Custom Benefits. You will then have 30 days to choose your favourite benefits. If you don't select your Custom Benefits within this timeframe, you will automatically receive default Custom Benefits. Make sure you choose your Custom Benefits before you travel, as they may not be available if you don’t. The number of Custom Benefits you can select depends on your tier.

2) How can I choose and view my benefits?

Log in to the profile section of your Etihad Guest account on the website or Etihad Airways App to choose and view your custom benefits. To use the benefits with pre-defined quantities, add your flight booking details to the benefit.

3) How many times can I use my custom benefits?

Etihad Guest members can enjoy their benefits unlimited number of time unless the benefit has a pre-define quantity of vouchers.

4) What are the new benefits? 

You can check all your available benefits by logging into your account or view all the benefits for every tier, here. 

5) Can I change my benefits once selected?

No, once you select your Custom or Beyond Benefits your choices can not be changed. You can enjoy them for 12 months till the end of your tier expiry.

6) How long do I have to choose my Custom Benefits?

Once your tier starts, you have 30 days to choose your favourite Custom Benefits. If you don't select your Custom Benefits within this timeframe, you will automatically receive default Custom Benefits.

1) What are Beyond Benefits?

Gold and Platinum Tier members can unlock extra rewards called Beyond Benefits. These benefits are in addition to their Core and Custom Benefits. When Gold members earn 75,000 Tier Miles, they’ll get an email notification to choose two Beyond Benefits. Platinum members will get an email notification to choose two Beyond Benefits when they earn 175,000 Tier Miles. You can choose until the end of your tier expiry to enjoy your Beyond Benefits.

1) What changes have been made to how many Tier Miles and Etihad Guest Miles I’ll earn when I fly?

When you fly with Etihad, you’ll earn the same amount of Tier Miles and Etihad Guest Miles, based on your destination, fare type, and cabin. You can find out more about how many miles you’ll earn for specific flights, here.

2) Are there any changes to the validity of my Etihad Guest Miles?

Etihad Guest Miles will continue to remain valid for a period of 18 months. Your Etihad Guest Miles balance will continue to be extended when you fly with us or any of our partner airlines. 

The Etihad Guest Miles of Platinum members won’t expire as long as the Platinum Tier Status is maintained.

3) What impact do these changes have on the expiration of current Etihad Guest Miles balances?

To extend the validity of your Etihad Guest Miles for another 18 months, you will need to fly at least once.

1) How many Tier Miles will I need to reach my next tier?

The number of Tier Miles you need to maintain your Tier or reach the next one will stay the same, however you will need:
- Silver: 10,000 Tier Miles from flying
- Gold: 20,000 Tier Miles from flying
- Platinum: 40,000 Tier Miles from flying
2) What are the Tier Miles from flying?

You will need to earn some of your Tier Miles by flying with Etihad Airways or our partner airlines. You can also earn Tier Miles from other non-airline partner activities such as credit cards spends, retail spends or Miles on the Go.

3) How are Tier Miles from flying calculated?

Tier Miles you earn from flying with Etihad and our airline partners is based on your destination, fare type, and cabin class.

4) Why have Tier Segments been removed?

In order to simply for the programme, we’ve removed Tier Segments and kept only Tier Miles as a way of progressing through our tiers.

5) Will I continue to earn Tier Segments when I fly with partner airlines?

No, we’ve completely removed Tier Segments. We converted all our member's previous Tier Segments into Tier Miles, making it straightforward to see how many Tier Miles you need to maintain your current tier or move up to higher tiers.

6) How have my Tier Segments been converted to Tier Miles?

For every eligible Tier Segment you earned in Economy class, we credited your account with 500 Tier Miles per segment. For Tier Segments earned from Business class flights, we credited your account with 1,000 Tier Miles per segment.

1) How long will my tier be valid for?

You can enjoy all Tier benefits for 12 months. You can see the expiry date of your Tier in your account summary.

2) Will my tier validity change when Etihad Guest is relaunched in June 2024?

No. Your Tier will still be valid for 12 months from the date it is renewed.

3) Can I pay to extend my tier?

If you are an Etihad Guest Visa card holder with Silver or Gold Tier Status, you can use your Etihad Guest Miles to extend your Tier Status for another year.

4) How long will my tier and my vouchers be valid for? 

Your tier and your Tier benefit vouchers are valid till the end of your tier validity.

5) If my tier changes, what happens to my vouchers?

If you tier changes, you will lose access to your vouchers. They will no longer be valid.

6) What happens when there is a flight disruption, and I can’t make the most of a voucher that I used?

We’ll refund your voucher so that you can enjoy it on another occasion.

1) Where can I see the new GuestSeat redemption rates?

Use our miles calculator for up-to-date redemption rates.

2) I’d like to cancel my GuestSeat booking, am I entitled to a refund?

Our new GuestSeat cancellation policy applies to bookings made after 21 February 2024. Reservations made before this time will follow the cancellation policy in place at the time of booking.

3) What changes have been made to the GuestSeat refund and cancellation policy?

You’re eligible for a refund up to 24 hours before your flight departure date. The following charges apply:
- You’ll be charged 75% of the fare if you request to cancel within seven days of departure
- Cancellations eight – 21 days before departure will be charged at 50% of the fare
- Cancellations more than 21 days before departure will be charged at 25% of the fare
If you do not turn up for your flight without letting us know, you will not be entitled to a refund.

1) How do I qualify for Emerald Tier?

To reach Emerald Tier, you'll need to be a Platinum member and spend USD 150,000 (excluding TAX & ancillaries) over a rolling 12-month period on flights with Etihad Airways.

2) What benefits do Emerald members get?

Emerald Tier members can enjoy a wide range of valuable benefits, curated bespoke for you.

3) Does Emerald Tier impact the benefits of my Platinum Tier?

No, Platinum Tier members can still look forward to the exciting benefits and rewards.

1) What happens if I am flying after 27 June?

If you are travelling post 27 June, member must make sure to include their Etihad Guest membership number to their booking, in addition, to enjoy their benefits, the member must choose their custom benefit before reaching the airport. While travelling, please keep your Etihad Guest App at hand to view your chosen benefits.

2) What happens if I do not pick my benefits before I travel?

Make sure you pick your Custom Benefits before you travel. If you don’t select your Custom Benefits before you travel, the benefits may not be available.

3) How will I know if my chosen benefits have been added to my booking?

If your Etihad Guest number has been added to your booking, the benefits you have selected will be automatically added to your booking. To enjoy the benefits with pre-defined quantities, please log in to your Etihad Guest account and choose the flight you would like to avail the benefit.

Personalise your Etihad Guest experience

New rewards and benefits that really matter

Personalised to you

Custom Benefits

Beyond Benefits

Core Benefits

Compare between the Tiers

Core Benefits

Custom Benefits

Beyond Benefits

Additional Benefits

More information

Compare between your Tiers

Core benefits

Bronze

Silver

Gold

Platinum

Custom benefits

Silver

Gold

Platinum

Beyond benefits

Gold

Platinum

Additional benefits

Silver

Gold

Platinum

More information

Common Questions

Custom Benefits

Beyond Benefits

Etihad Guest Miles

Tier Miles & Segments

Tier and benefits validity

GuestSeats

Emerald Tier

Traveling Soon?

Number of benefits available	Select 2
Tier Miles required to unlock	75,000 miles
Business class lounge pass	2 vouchers
Silver Tier nomination	Once
Bonus Etihad guest miles	10,000