Need to cancel your flight? Check your refund eligibility with Etihad Airways.
Am I eligible for a refund?
If you booked with Etihad Airways using a credit card, enter your booking reference below to check whether you’re eligible for a refund. Otherwise, call us or your travel agent for more information.
Your refund amount depends on your fare type and whether you’ve flown any part of your journey. Fees and charges may apply.
A 24-hour cancellation policy applies to all direct bookings with Etihad Airways.
How to request a refund
You can request a refund up to four hours before your flight, otherwise a no-show fee will be applied. If you’re eligible, find out how to request a refund below or in our modification guide.
We'll let you know if your flight is canceled or changed. You'll receive an email and notification in your registered email address.
We'll rebook your flight if
Departure time is changed by 30 minutes or more
Arrival is delayed by over an hour
You miss a connecting flight
You're downgraded to a lower cabin
Your options
We will email you with options. You can,
Accept the change
Choose a new flight
Request a refund
Choose a new flight if
You don't like the new flight times
You want a flight within 7 days of your original departure date
You rebook within 60 days of the notification (fare rules may apply after 60 days)
Frequently asked questions
You can request Etihad Credit subject to the fare rules of your ticket. Etihad Credit can be used to pay for flights and extras – like seats and bags – with Etihad Airways.
If you haven’t received your refund in 45 business days, first contact your bank. If you don’t receive your refund after that, please call us
We’ll simply credit the amount back to your Etihad Credit account. The validity of your original voucher will apply.
