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Yes! Children aged up to three years old travelling on a child’s ticket may use certain approved car-seats. As the parent or guardian, you are responsible for correctly installing the device as per the manufacturer’s instructions and restrictions.

*Children must be properly secured in the car seat and accompanied by an adult in the adjacent seat for take-off and landing

*Car seats must be forward or rear facing with a harness that can be strapped to a seat with a seatbelt only

*Rearward facing seats are restricted to infants from 0 to six months weighing less than 10kg and are only allowed in First or Business cabins

*The car seat must be in good condition and show no signs of damage

*The car seat harness must have a single release button and must secure the infant's lap, torso and crotch

As per the UAE General Civil Aviation Authority, the following car-seats and child restraint devices are accepted on board:

*Australian Car-Seat regulations

*USA Standards FMVSS213

*Canadian Standard CMVSS 213

*European Standards ECE R44 or ECE R129

*German Standards (TÜV Doc.TÜV/958-01/2001)

You can travel with more than one child as long as they are aged two years or older.

If you’re travelling with more than one infant under two, every infant must be accompanied by an adult aged 18 or over.

You’re welcome to breastfeed on board, and you may wish to bring a muslin or scarf to cover up whilst you do so. Blankets, where available, can be requested from our cabin crew for additional privacy.

We provide bottled drinking water on board which you are welcome to use to make your baby’s milk.

Here's a description of each flight status:

• Departed: The flight has left its point of origin.
• Delayed: We’re expecting this flight to depart later than planned. The original departure time will be crossed out, and the new departure and arrival times will be in red.
• Scheduled: We’re expecting this flight to depart as planned.
• On time: Shown on the day of travel, this indicates the flight is operating at the planned time. 
• Arrived: This flight has landed on time.
• Arrived late: This flight landed later than scheduled. The planned arrival time will be crossed out, and the actual arrival time will be in red.
• Awaiting response: Information for this flight is yet to be updated. Please check again later. 

If both of your flights are operated by Etihad and booked together, we’ll automatically rebook you on the next available flight, and you can check the new details at etihad.com/manage.

If your connecting flight is with another airline, please contact them directly for help.

For any Etihad flight, please make sure your contact details are up to date by visiting etihad.com/manage, so we can notify you about any changes to your trip."

This depends on where you think you lost your item.

If you left something behind in an Etihad Airways lounge in Zayed International Airport in Abu Dhabi, please complete our lost and found form above. For anywhere else in Zayed Airport, including security screening points, immigration, at a gate or any other lounge, you’ll need to get in touch with Zayed Airport.

Any items that have not been claimed after 15 days will be handed over to the local authorities at Zayed International Airport.

You can bring your own wheelchair for free in addition to your checked baggage allowance. The height of the wheelchair should not exceed 120cm. Some battery-powered wheelchairs and mobility aids require prior approval. Find out more at medicalassistance@etihad.com or get in touch.

If you have a physical or cognitive disability, remember to visit etihad.com/manage to request medical assistance before you book your seat. Then, select your seat for free online or by calling us.

You can fly for up to 37 weeks of your pregnancy, or 33 weeks if you are having a multiple pregnancy. 

We recommend that you don't fly for at least seven days after giving birth, though it’s important that you always speak to your doctor before you commit to any travel plans.

If the baby was born prematurely or there were complications, you are required to submit a MEDIF form and medical report.

Not always. You may need to pick up your bag and check it in again, depending on the route and country you are travelling through. Your agent can confirm when you check in at the airport.

For all flights to the U.S., if you are travelling from Abu Dhabi, you will pre-clear U.S. customs and your bags will be tagged to your final destination. There is no need to collect your bags for recheck. However, if you are not travelling via Abu Dhabi, you will need to collect your bags and complete all immigration formalities when you land in the U.S. This applies even if your bags have been tagged to your final destination. 

Our Basic fare does not include any checked baggage allowance. If you’re an Etihad Guest member, any free checked baggage allowance benefits will not apply. 

If your cabin baggage exceeds our maximum weight or dimension limits, you will be asked to check your bags in. Excess baggage charges will apply.

You can always add checked baggage in Manage Your Booking if you need to, and you’ll save upto 65% by booking your extra bags online up to 30 hours before you fly.

The easiest way to request special assistance is to visit etihad.com/manage. Enter your flight details then select the assistance you need. Alternatively, you can call us to  discuss your request. Make sure to request assistance at least 48 hours before your flight. 

We're proud to provide a range of services for guests with reduced mobility, including wheelchair assistance at the airport, help with boarding and disembarking, and onboard support. You can also travel with your own personal mobility aid, subject to some requirements.

Etihad Airways has codeshare agreements with major airlines worldwide, meaning that our extended network spans more than 350 destinations across the globe. From island-hopping to fast-paced city breaks, wherever you want to go, it's likely we'll be able to get you there with our trusted partners. 

Find out more

You can book through etihad.com or the partner airline’s website by searching for the destination and selecting available codeshare flights.

It's easy and quick to join. Become an Etihad Guest member today to enjoy exclusive rewards and benefits, including free access to our Wi-Fi Chat package throughout your flights. Here are three simple ways to sign up:

• Fill out a short form and join online.
• Join when booking your flight.
• Once onboard, connect your device to the Wi-Fi and fill out the short form to enrol.

To make sure that your password is secure, it must include:

• A minimum of eight characters
• At least one uppercase letter
• At least one lowercase letter
• At least one numeric value
• One special character

Can I use a digital boarding pass at every airport?

Digital boarding passes are accepted in most of our worldwide airports, excluding the following destinations:
 

*Al Ain

*Beijing

*Beirut

*Cairo

*Casablanca

*Chennai

*Doha

*Islamabad

*Karachi

*Kochi

*Kolkata

*Kuwait

*Lahore

*Male

*Manila

*Moscow

*Mumbai

*Nagoya

*New Delhi

*Osaka

*Saint Petersburg

*Seychelles

*Shanghai

*Singapore

You'll find all of this information on your booking confirmation, but the easiest way to check your ticket type and what's included is to enter your flight details at etihad.com/manage. 

Yes, the quickest and easiest way to make changes to your booking is to visit Manage your booking. The changes you can make online will depend on the type of ticket you have purchased and whether you are flying with Etihad Airways or one of our partner airlines. You can update your passport details, contact information and Etihad Guest number online for all bookings, though you cannot change a guest’s name online.