Priority Access

Look forward to an easy airport experience with Priority Access. Use our dedicated check-in counters then be the first to find your seat with priority boarding. You’ll even save time when we land too – your bags will be among the first on the baggage belt so you can simply grab and go.

Priority Access is free if you’re flying in First or Business Class, or you can pay to use the service for US $40 each way worldwide. Children under two are free. Book online up to 90 minutes before your flight or call us to pay with Etihad Guest Miles.

Book Priority Access

Why book Priority Access?

With dedicated check-in counters, priority boarding and speedier bag delivery when we land, Priority Access is a quick and convenient way to navigate through the airport. It’s a perfect, hassle-free solution for families travelling with children and ideal for making the most of short trips. Spend less time in the airport and more time making memories.

Priority check-in

Use our dedicated check-in counters.

Priority boarding

With priority boarding, you’ll be among the first to board.

Fast-track baggage

Your bags will be tagged with a priority label so you can pick them up quickly when we land.

Questions?

Priority Access is available for all guests travelling on a confirmed ticket with Etihad Airways. The service is not available if you’re flying with any of our partner airlines.

For multiple passengers, Priority Access must be purchased for each individual traveller.

Yes, as long as they’re traveling on flights that are operated by Etihad Airways.

If you’re travelling from Abu Dhabi, use our Priority Check-in counter when you arrive. Then use boarding zone one when it’s time to board.

From all other airports, please use the Business Class check-in counters. Then use boarding zone one when it’s time to board.

If you're an Etihad Guest Gold, Platinum, or Diamond member, you can enjoy priority check-in, boarding, and baggage for free! Just remember to add your Etihad Guest number when you book your flight.

Dedicated check in is also available for EYG Silver members at Zayed International Airport, though you can still pay for Priority Access to enjoy priority boarding and priority baggage.

As long as both of your flights are operated by Etihad Airways, you’ll be entitled to priority check-in and boarding at the start of your journey, as well as priority boarding in Abu Dhabi. When you land in your final destination, your bags will be the first on the baggage belt.

If you’re stopping over in Abu Dhabi and leaving the airport, Priority Access will be available at the start of your journey and end in Abu Dhabi. To enjoy the same benefits on the second leg of your journey, you’ll have to book and pay for Priority Access again from Abu Dhabi to your final destination.

Priority Access is available on Etihad operated flights only. It is not available if you’re flying with any of our partner airlines.

No, Priority Access entitles you to priority check-in, priority boarding and priority bag tags only.

We’ll amend your Priority Access booking so that you can use it when you fly.

Get in touch with one of our team and we’ll discuss your options with you. If you booked via a travel agent, you’ll need to speak to them for any changes.

All Priority Access bookings are non-refundable.

Terms and conditions

1. Benefits
- Priority Access benefits include priority check-in, priority boarding and priority baggage.
- Priority Access benefits are subject to availability and operational constraints.
- Benefits are non-transferable and cannot be exchanged for cash or other services.
2. Charges
- Fees for Priority Access are valid only for the current transaction and are subject to change without notice.
- Fees may vary depending on sales channels and routes.
- Fees for Priority Access are per passenger, per leg, unless otherwise stated.
- Fees include any applicable taxes or fees.
3. Conditions
- Priority Access is valid for the specified operating flight(s) by Etihad Airways and date(s) indicated on the purchase receipt.
- Passengers must present valid travel documents and adhere to security regulations to use Priority Access services.
- Priority Access benefits may not be available during irregular operations or disruptions.
4. Changes
- Priority Access benefits remain valid if you voluntarily change your flight(s) or itinerary, provided the service is available for the new arrangements.
5. Refunds
- Priority access is non-refundable and non-transferable, excluding the limited cases below.
- You shall only be entitled to a refund of your purchase in the following limited cases:
  
  The original Etihad Airways flight was changed, cancelled, or rerouted by Etihad Airways and the product you originally purchased is not available or you refused the new flight proposed by Etihad Airways.
  
  Death or serious illness (must be proven by an acceptable certificate) of you or a member of your immediate family member as defined within Etihad Airways General Conditions of Carriage.
- You are not entitled to any refund of your purchase in any other event, including:
  
  You voluntarily decide not to use the product you have purchased
  
  You voluntarily change your flight and the product you purchased is not available.
  
  You are upgraded by Etihad Airways to a higher cabin.
  
  You voluntarily cancel your flight.
  
  You are denied carriage in accordance with the Etihad Airways General Conditions of Carriage for passengers and baggage.
- In the event that you are entitled to a refund, we will refund the full amount, including any refundable tax (unless otherwise stated).

Priority Access

Why book Priority Access?

Priority check-in

Priority boarding

Fast-track baggage

Questions?

Who is eligible to use Priority Access?

Can I book Priority Access for other people?

I’ve booked Priority Access. Where do I need to go when I arrive at the airport?

I'm an Etihad Guest member, do I need to pay for Priority Access?

I have a connecting flight in Abu Dhabi, how does Priority Access work?

I’m flying with a partner airline, can I book priority Access?

Does Priority Access let me fast track through security?

What happens if my flight is re-scheduled by Etihad Airways?

What happens if I change or upgrade my itinerary after I have paid for Priority Access?

I’d like to cancel, am I entitled to a refund?

Terms and conditions

Priority Access