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Cancellation and delays

                                                                                                                                                                                            

Log in to etihad.com/manage or add your trip to the Etihad Airways app to view your full trip itinerary and the status of your flight.  Ensure your contact details are up to date to receive real-time flight updates.

Here's a description of each flight status:

Departed: The flight has left its point of origin.

Delayed: We’re expecting this flight to depart later than planned. The original departure time will be crossed out, and the new departure and arrival times will be in red.

Scheduled: We’re expecting this flight to depart as planned.

On time: Shown on the day of travel, this indicates the flight is operating at the planned time. 

Arrived: This flight has landed on time.

Arrived late: This flight landed later than scheduled. The planned arrival time will be crossed out, and the actual arrival time will be in red.

Awaiting response: Information for this flight is yet to be updated. Please check again later. 

If both of your flights are operated by Etihad and booked together, we’ll automatically rebook you on the next available flight, and you can check the new details at etihad.com/manage.

If your connecting flight is with another airline, please contact them directly for help.

For any Etihad flight, please make sure your contact details are up to date by visiting etihad.com/manage, so we can notify you about any changes to your trip.

You may be eligible for a refund, subject to certain conditions. If your flight has been delayed, we’ll email you with the options available to you, including whether you’re eligible for a refund. 

Read more about your rights

It is rare that Etihad Airways flights are cancelled, and we apologise for the inconvenience. 

You’ll receive an email letting you know what options are available to you next. If you have a connecting flight, options for rebooking your entire itinerary will be provided.     

If your flight is cancelled more than three days in advance, you’ll find alternative flight options at etihad.com/manage. For cancellations from two days before departure, our team will actively assist you in rebooking your flight.

Always ensure your contact details are up to date at etihad.com/manage so that we can contact you about changes to your flight. 

Read more about your rights

If you’re flying in Business Comfort, Business Deluxe, or First Class on an Etihad-operated flight from Abu Dhabi, you’re invited to use our airport lounge in Zayed International Airport for free. You may also be eligible to use the lounge for free depending on the benefits you select as part of your Etihad Guest Tier Status.  

Alternatively, you can pay to use our lounges whilst you wait for your flight. Access is subject to availability on the day.  

You may be eligible to a refund,  subject to certain conditions. If your flight has been delayed, we’ll email you with the options available to you, including whether you’re eligible for a refund.

I’ve been booked on a different Etihad Airways flight. Will I get the same seats that I booked?

We will always try to accommodate you in a similar seat. If you’ve paid for a particular type of seat (for example, an Extra legroom seat), and we're unable to reserve a similar seat for you, you’re entitled to a refund.  

Read more about your rights

In the event of flight disruptions or changes, please contact us to change your hotel reservation. 

If your flight has been cancelled and you’ve paid for a stopover with Etihad Airways, you will be eligible for a refund.    

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