We understand that sometimes plans change. Use this guide to understand how to change or cancel your flight. You may be charged a fee to modify your booking, so always review the terms and condition carefully before you make any changes.
The fare you’ve booked will determine the changes you are able to make to your flight, and the fees you’ll be charged to do so – always check before you make any changes. Read more about fare brands here.
Flying with one of our partner airlines? You’ll need to contact the airline directly to make any special requests for your flight.
The quickest and easiest way to make changes to your booking is through Manage your booking. Book extra baggage, request special assistance or reserve or change your seat – including an Extra legroom seat. Bid for an upgrade or purchase an Economy Neighbour-Free seat, update your contact information and passport details or add your Etihad Guest membership number. Remember, if your flight is departing within four hours, you won't be able to cancel or change your booking.
You will not be charged a Global Service Fee through this service.
Things to think about before you cancel your booking:
Change and cancellation fees
If you miss your flight, you will be charged a no show and change fee. Make sure to let us know as soon as you can if you are going to miss you flight. If you don’t, your return or onward flight may be cancelled.
The quickest way to view or manage your booking is to visit etihad.com/manage. The changes you can make online will depend on the type of ticket you have purchased and whether you are flying with Etihad Airways or one of our partner airlines.
You can update your passport details, contact information and Etihad Guest number online for all bookings, though you cannot change a guest’s name online.
*Guest details that can be updated online:
Change or cancel your booking through the Etihad Contact Centre or talk to an agent at an office near you. A Service Fee will apply. Here are some of the things we can help with:
A flat, non-refundable fee of USD 30 will be charged for new bookings, ticket changes and refunds. This will be added to every ticket, including children’s and infant’s tickets. The below policies also apply:
To change or cancel a booking, please contact the travel agent or third party website directly.
If you have a partially used ticket, please call our contact centre to change your flight. Service fees may apply.
To check in, reserve your seat or make any special requests, update your booking at Manage your booking or get in touch.
Title amendments and name corrections due to genuine typing errors (up to three characters) are accepted free of charge. All other name corrections listed below will incur a fee of US $100 or AU $150 if you purchased your ticket in Australia.
Please contact our Global Contact Centre to update the name on your reservation.
Things to think about before you make any changes:
If you booked with a travel agent or third party and your ticket has been issued, please contact them to make any changes. Name corrections are not possible on bookings where tickets have not yet been issued.
Special assistance and extra services
If you’ve made changes to your booking online, please talk to us or visit an office near you to confirm additional services or requests, including wheelchairs, bassinets and special meals, seats, excess baggage and children flying alone.
To change your booking with travel insurance, please speak to our Global Contact Centre or visit an office near you. Global Service Fees apply.
You’ll also need to get in touch with Travel Guard to update your insurance.
If you’ve booked at least seven days in advance of your flight, you’ll receive a full refund if you cancel within 24 hours of purchasing the ticket. To request a refund, please speak to our Global Contact Centre or visit an office near you.
Purchased your ticket in Italy from a ticket office, call centre, travel agent or etihad.com/it and missed your flight? Please contact us on +39 02 23331300 within 24 hours of the flight departure time if you intend to use the subsequent or return flight. We’ll hold your remaining flights without any additional payment or fees. Departure time must be over 12 hours after arrival of the flight not used.
If the departure time of the next flight is within 24 hours, please get in touch at least two hours before the departure time of your next flight. We will then reissue your ticket for the remaining itinerary without any additional payment or fare adjustment. If you do not contact us, all remaining flight reservations will be cancelled. If you travel without contacting us, you will be charged the difference between the original ticket purchased and the highest fare in the same class of travel, applicable to the modified itinerary when we reissue your ticket. All tickets are subject to availability. In the event that the fare rules of the original ticket are more favourable, those will be applied.
All reservations, modifications and cancellations are subject to terms and conditions, Customer Care Policy, General Conditions of Carriage and applicable taxes, fees and charges (including but not limited to fare rules of the ticket and Guest Service Fee).
These policies can be found on our terms and conditions page.
** You're unable to add a bag for the parts of your journey with an existing additional bag.
Ticket type
Retrieve and View
Change flight details
Change guest details*
Buy excess baggage
Buy extra legroom
Upgrade with Miles
Bookings with no extra products and services
**
No
Bookings with excess baggage
Bookings with extra legroom seat
Bookings with travel insurance
Reward Flights - Guest Seat
Reward Flights - Open Seat
Multi-city bookings with no extra products and services
The Residence booking
**Not available on partner airlines or segments connecting with partner airlines **For EY sector only
Retrieve and view
Bookings paid through PayPal
Bookings paid through Poli Pay
**Not available on other airlines or segments connecting with other airlines **For EY sector only
