Tiers and benefits

1. Tier level is calculated within any rolling 12-month period. If an Etihad Guest member earns the required number of Tier Miles, they will maintain or upgrade their respective tier. If they fail to do so, they will be downgraded to the tier below.  
2. Tier Status is valid for one year from the month the member enters the tier, except Bronze.  
3. The validity of Etihad Guest Miles will be extended by 18 months based on qualifying member flight activity. 
4. As part of a family membership, miles can only be redeemed by the member nominated as the Family Head. 
5. The cost to pay for an Instant Upgrades in miles will be quoted at check-in 3 hours prior to flight departure. This will be a direct conversion of the cash upgrade cost into miles. Instant Upgrades are therefore based on a different mileage calculator. 
6. If you are travelling on a flight that is operated by another airline, you must include your Etihad Guest number when you book to receive the additional benefits of your Tier Status. 
7. If you're a member of any other programme (for instance ADGOV or UAEGOV), you can take either the baggage allowance that you're entitled to as part of that programme, or the baggage allowance that you're entitled to as an Etihad Guest member. You will not be entitled to both. 
8. Member might be requested to show their Etihad Guest card or digital card on the Etihad Guest app to Etihad staff to avail benefits. 
9. All Aldar mall terms and conditions apply. 

1. Eligibility of benefits and quantity of vouchers per tier is showcased in the table above.  
2. Member can only avail their benefits/voucher during their tier validity period only. 
3. Members must choose their custom & beyond benefits before they arrive at the airport.  
4. Once the member chooses their custom & beyond benefits, they cannot be changed for their tier validity period.  
5. Additional benefit T&Cs apply when the member chooses their benefits from the Account profile section on the website & app. The T&Cs can be viewed during the selection 
6. On board Wifi: To access onboard Wi-Fi benefits, Etihad Guest members need to activate their account 
7. Dedicated and Priority Check In: Etihad Guest Silver members are eligible to access dedicated check-in counters in the economy hall at Island C, Zayed International Airport and business check-in counters at any other airport. Etihad Guest Gold and Platinum members can use the premium business and first check-in counters respectively at any airport, including Zayed International Airport. Applicable on Etihad Airways operated flights and with select partner airlines.
8. Guaranteed Economy & Business: We can only guarantee a seat in Economy/Business for the Etihad Guest member who’s travelling with a Deluxe fare. We cannot guarantee a seat on restricted or overbooked flights. 
9. Bonus Etihad Guest Miles: Members will be eligible to earn Etihad Guest Bonus Miles when they add their membership number to the eligible bookings on Etihad Airways flights, Virgin Australia flights, Saudia Airlines, Gulf Air flights and Serbia flights only. Bonus miles will depend on the respective tier. When a member reaches the threshold of beyond benefits, they can choose Bonus Etihad Guest Miles that will be added automatically into their account upon selection.  
10. Priority baggage & Immigration: As of April 2024, fast track immigration and baggage is available for all Etihad Guest Gold Tier members and above travelling in Economy Class from Amsterdam, Athens, Casablanca, Chicago, Frankfurt, Geneva, Istanbul, Manchester, Milan, Munich, Osaka, Rome, Singapore, Tokyo and Toronto. Fast track is also available for all Etihad Guest members travelling in Business or First Class from Bangkok, Colombo, Dusseldorf, Jeddah, Karachi, Kochi, Kuwait, London, Maldives, New Delhi, New York, Sydney, Vienna, Washington and Zurich. 
11. Priority Boarding: Priority boarding is available for Etihad Guest Gold and above members flying to and from worldwide airports. 
12. Dedicated Contact Center: Etihad Guest Gold and above members have access to a contact centre operated 24 hours a day, seven days a week. 
13. Same day flexibility: You won't be able to change your flight if your current flight has already started boarding or is in closed/finalised/locked status. The new flight you wish to book should be more than 4 hours apart from your original flight day. If you decide to change your flight, any extras you paid for on the original flight won’t be refunded. No special service request will be carried forward to the new flight. We will not be able to fulfil this request during flight disruptions. 
14. Complimentary Chauffeur: Our chauffeur service provides travel between Zayed International Airport and your home or hotel in the UAE. You must have a GuestSeat booking in Business or First Class. Available for travel on either your inbound or outbound flight only, and cannot be used more than once per ticket.
15. Complimentary Chauffer - Economy: Our chauffeur service provides travel between Zayed International Airport and your home or hotel in the UAE. You must have an Economy class booking in a Comfort or Deluxe fare. 
16. Lounge Access: Access to the lounges at Zayed International Airport is available only for Etihad Guest members flying on Etihad Airways operated flights. Etihad Guest Gold members travelling in Economy are not eligible to access the U.S. Preclearance lounge or the Arrivals lounge. Etihad guest members traveling on codeshare flights, for instance, flights that are marketed by Etihad Airways and operated by other airlines, are not eligible to access Etihad premium lounges. Etihad Guest Gold and above members travelling on Etihad Airways operated flights may access our worldwide lounges (excluding skyteam and oneworld lounges). 
17. Membership Extension: You can use this benefit to extend your Tier validity by 6 months one time during the lifetime of your account. To use this benefit, your account needs to be active. If you don't use this benefit while it's available to you, you won't be able to use it later or with a different tier. 
18. Tier buy back : You can only apply if your tier is set to expire within two months. Apply at least four days before your tier expiration date. If member does not have sufficient Etihad Guest Miles at the time of the request, you will continue to follow the programme rules. This benefit does not apply to Etihad Reward Card holders, only to Silver and Gold Tier members with a valid co-brand card. 
19. Gold & Silver nomination: Applicable only when you attain the Tier or when you reach unlock Beyond benefits. 
20. Business GuestSeat reserve: We can only guarantee a GuestSeat for the Etihad Guest Emerald Tier member. We cannot guarantee a GuestSeat on restricted or overbooked flights 
21. Reward Shop Vouchers: The value of each voucher is stated when the member chooses the benefit. Issued vouchers will remain valid till their expiry period even if your tier changes 
22. Home Check-In: One voucher can be used for one leg of the journey. All members of the PNR can be checked in however with a maximum of 2 bags only. Home check-in is unavailable for any flights to the US. The service is available within Abu Dhabi and Al Ain only. 
23. Seat selection: Eligible Etihad Guest members are entitled to choose from select Economy seats in our Forward, Middle or Rear zones for free.  
24. Complimentary Upgrade: Complimentary upgrades can only be used on Etihad flights to or from Riyadh, Jeddah, Al Qassim, Dammam, Cairo, Tel Aviv, Kuwait, Bahrain, Doha, Muscat, Amman, Beirut, Islamabad, Lahore, Karachi. Return flights count as two upgrades. 
25. Discount Baggage: Discount on excess baggage must be purchased on etihad.com before arriving at the airport during pre-sale. Discounts are not applicable at check-in desk. There is no limit on the number of extra bags you can get a discount on.  
26. Excess baggage allowance cannot be combined with any other baggage benefit and does not apply to any Basic fare brand.  
27. Refund or Cancellation Waiver: The request must be made at least 24 hours before the departure of the first un-flown flight. Cancellation charges are determined based on the applicable policy at the time of purchase and may vary depending on the time of cancellation and the member's tier. This is not applicable for upgraded tickets. Refund or cancellation is valid on the entire ticket. The request can only be made for tickets issued for GuestSeat, where the member’s account was used to redeem miles. The voucher owner’s Etihad Guest number must match the membership number used on the ticket(s). 
28. Lounge Pass: Once you share your voucher, it can't be refunded unless the flight is cancelled. Please note that your voucher will be considered used once you confirm your booking, regardless of lounge usage. 
29. Priority Access: You can share your Priority Access voucher with anyone you choose. The beneficiary will be able to view the priority access voucher when they check-in online. The voucher must be used during the duration of the tier 
30. Al Wathba National Insurance: All Etihad Guest Members are eligible for ‘up to 30% off + additional AED 100 off’ valid for Car Insurance product. Please use code ‘ETIHAD’ before checkout to avail this special discount, valid until 31st December 2024 on AL Wathba National Insurance website.  
31. As a standard benefit, all Etihad Guest Platinum Tier members and above are eligible to 15 minutes of complimentary spa service at Zayed International Airport.

You can earn Tier Miles to help you reach your next tier by flying with us or any of our partner airlines. When you fly, you’ll earn Tier Miles based on the distance you fly and the fare you book. If you’re based in the UAE, you can also earn Tier Miles by using an eligible Etihad Guest Payment Card or by shopping and spending with our Miles on the Go partners.

You can enjoy your Custom Benefits as many times as you like, unless the benefit comes with a set number of vouchers.