As an Etihad Guest member, you can rest assured that you get the best price when booking your flights directly with us. If you find the same Economy fare cheaper on another website, we'll happily provide you with a voucher to cover the price difference.
It’s just one more reason to book your next flight on etihad.com.
Terms and conditions apply.
Complete a claims form and attach supporting screenshots.
Submit your claim by 11:59pm (local time) on the day of booking.
We’ll review your claim and get back to you within 14 days.
Our Best price promise is currently available in Egypt (CAI), Indonesia (CGK), Japan (KIX & NRT), Pakistan (LHE, KHI & ISB) and Korea (Republic of) (ICN), Jordan (AMM), Türkiye (IST), South Africa (JNB), Morocco (CMN), Kuwait (KWI), Israel (TLV), Bahrain (BAH), Lebanon (BEY), Philippines (MNL) & Sri Lanka (CMB).
No, our Best price promise applies to Economy fares only.
Yes, to make a claim, there must be a difference of at least USD 20 or the equivalent in the local currency between the fare on etihad.com and the fare on a third-party website.
Our Best price promise is only available for Etihad Guest members. You can also link your Etihad Guest number to your booking through 'Manage my booking'. Not a member? Join today to enjoy a range of benefits and discover why life is better as a Guest.
You’ll need to complete all fields in the claims form and attach photo evidence through a screenshot of the third-party fare. The screenshot must show all flight details, including passengers, dates, taxes, currency and fares, as well as company logo, date and time.
If your claim is approved, we'll send you a voucher by email. The voucher is valid for 12 months and the expiry date will be shown in the email. To use your voucher, click the link in the email or go to etihad.com/manage/etihad-credit. Login to your Etihad Credit account. (Please create one if you don't have one yet.) Then add the voucher number and pin. When booking, select Etihad Credit at the checkout to use your available credit.
Please enter your details in English as we are currently only able to process Best Price Claims in English, thank you for your understanding
