1. International transport when passengers have boarded the aircraft may not be delayed on the tarmac by more than four hours. This delay time refers to the time from closing the airplane doors for takeoff and until takeoff or after landing and until opening the doors after landing to deplane. However, the following exceptions apply.
   
   
     i. If the captain determines that passengers cannot deplane due to safety or security reasons, such as due to the weather or instructions by a government-related organ.
     ii. If a government-related organ, etc. expresses its opinion that returning to the boarding gate or having passengers deplane from a non-boarding gate location could cause serious  confusion to airport operations.
   
   
2. If tarmac delays continue for more than two hours, passengers shall be provided with appropriate food and drink. However, this does not apply if the captain determines that such service could threaten safety or security.
3. Information about the reasons for tarmac delays and the current situation thereof shall be provided to passengers every thirty minutes.
4. Human and physical resources shall be committed to the situation in order to execute the emergency plan for tarmac delays.

Adequate information is provided in advance about the terms and conditions for flight ticket cancellations, refunds and changes before issuing tickets through the Etihad Airways website or the Etihad Airways Contact Center. Tickets are issued and payments made only after customers have verified the related information and provided their consent before payment.

We notify changes to flight schedules through available contact methods, including text messaging, email and phone (if contact information is available). Same-day schedule changes shortly before departure are instead notified at the airport.

For more detailed information, please refer to Article 9 (Schedules, Delays, Cancellation of Flights) of the Conditions of Carriage.

1. You can check the weight and number limits for baggage allowances, as well as fees for excess baggage, through Etihad Airways Baggage Information. 
2. Information about code-sharing is provided before flight reservation and ticketing. Boarding procedures are handled by the operating carrier, with the baggage policy being based on the policy of the marketing carrier and shown on the flight ticket.
3. You can check seat maps of aircraft being flown by Etihad Airways. 

14 days or less from the date that a claim for damage restitution is filed

(Or, if there are extenuating circumstances, such as having to perform translations related to the damage restitution investigation, then 60 days or less from the date of filing)

Choose to receive information about loss claims by phone or email

(Passenger) Fills out and submits Claim for Loss Compensation → (Etihad Airways) Receives the Claim for Loss Compensation → (Etihad Airways) Investigates the circumstances of the loss → (Etihad Airways) Reviews the processing methods, including the related laws and terms and conditions → (Etihad Airways) Notifies the customer of the processing results → (Passenger) Transfers the matter to the Korea Consumer Agency, if filing an appeal.