Keep in touch with family and friends while you fly, work from your seat or surf on social media.
Our Chat package lets you use popular messaging apps like WhatsApp, Messenger, or iMessage to stay in touch with family and friends as you fly. Chat is available from CAD 4 ($2.99), but if you’re an Etihad Guest member, it’s free! Not a member yet? Join now
If you want to do more than chat, try our Surf package. You'll get unlimited data to surf the web as you wish, whether it's catching up with work or researching your next destination! Surf is available from CAD 14 ($9.99), but if you're a Platinum or Diamond Tier member, it’s free! Gold Tier members can also get a 25% discount.
You can pay for your preferred Wi-Fi package using credit cards, PayPal, Apple Pay, Ali Pay, or Etihad Guest Miles.
*Wi-Fi is not currently available on our A320 and A321 fleet.
We understand the importance of staying connected, even during your flight. That's why we provide all Etihad Guest members with free access to our Chat package.
If you're a Platinum or Diamond Tier member, you can access our Surf package for free! Gold Tier members can also get a 25% discount.
Life is better as an Etihad Guest member. The benefits begin as soon as you join.
If you are an Etihad Guest member, you can enjoy a free Chat package for the duration of your flight. In addition, all First and Etihad Guest Platinum members will receive complimentary Wi-Fi on board. All other guests are required to purchase Wi-Fi.
You can only purchase Wi-Fi packages once on your flight. You can pay for Wi-Fi packages using credit cards, PayPal, Apple Pay, Alipay and Etihad Guest Miles.
You can purchase a Wi-Fi package once on board the aircraft and once the seatbelt signs have been switched off. Enable Wi-Fi and connect to the “Etihad Wi-Fly” network, where you'll be directed to the homepage of our Wi-Fi portal.
Wi-Fi is available on all aircraft, with the exception of our A320 and A321 aircraft.
All popular messaging apps like WhatsApp, WeChat, Facebook Messenger and iMessage are supported on the Chat package. However, please note that you can't send images or videos on this package.
Yes. You can connect to the onboard “Etihad Wi-Fly” network even if your phone is in aeroplane mode.
To connect:
No, the Wi-Fi service is only available once the aircraft reaches an altitude of 10,000 feet. Similarly, the Wi-Fi service will be switched off before the aircraft comes to land and descends below an altitude of 10,000 feet.
The Chat package does not support audio and video streaming. However, you can stream videos or music with the onboard Wi-Fi Surf package.
You will need to purchase Wi-Fi package per flight leg. E.g., If you're flying from Sydney via Abu Dhabi to London, packages need to be purchased for Sydney to Abu Dhabi and Abu Dhabi to London.
No, you won't be able to use multiple devices with your Wi-Fi package. Instead, you will have to log off one device and then log into another with the same email you initially created an account with.
Simply sign into your account during the flight and upgrade to the Surf package.
You can request a refund only if your Wi-Fi did not work after purchasing a package. To do so, please write to us here with your flight details and method of payment to claim your refund. Please note that partial refunds will not be processed.
We know it's good to talk, and now you can from the sky. Whether it's an urgent call to the office, or simply saying goodnight to your family, you can use your mobile to make calls or send messages as you would on the ground.
Charges will be applied directly by your domestic mobile service provider and are similar to international roaming rates.
*Mobile connectivity is not available on A380, A321, A320 or select 787 aircraft.
