Flying with a medical condition, have a disability or need to book your child as an unaccompanied minor? Just let us know how we can make your journey easier.
Whatever support you need, we’re here to help.
We’ll keep your little ones in safe hands when they fly alone.
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Questions about flying during pregnancy? We’re here to help.
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Arrange a wheelchair or request medical assistance for your trip.
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Flying with a dietary requirement? Arrange a Special Meal on board.
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If you have a qualifying disability, you can travel with a trained service dog with a license from any ADI or IGDF accredited organisation. You need this service dog license on all flights except for flights from the US. If you have a psychiatric support dog, you can only travel with it on a direct flight from the US.
We recommend you call us at least 48 hours before your flight if you are travelling with a trained service dog.
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We know that not all disabilities or conditions are visible. If you have a hidden disability, we want you to feel at ease and supported throughout your journey with us.
If you're travelling from or through Abu Dhabi, you can pick up a Sunflower lanyard from the Special Assistance desks at the check-in hall and the transit area.
The Sunflower lanyard lets us know you may need extra help or time. We're here to offer our full support and ensure your journey is as smooth as possible.
