Cookie policy

We use cookies to distinguish you from other users of our website. Understanding how you use our website helps us to provide you with the best experience possible and make changes to improve our site in the future.

We use cookies in accordance with the laws that apply to the jurisdiction where you are visiting our website from. However, you can always opt out of cookies.

This policy gives you clear and relevant information about why and how we store and use cookies. It does not govern the collection and use of information from etihadguest.com.

You’ll find a detailed list of cookies which are used by our website here. Please visit our privacy policy to find out how we process personal data or how to contact us.

A cookie is a small file of letters and numbers that are placed on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive.

First and third-party cookies: whether a cookie is ‘first’ or ‘third’ party refers to the domain placing the cookie. First-party cookies are those set by a website that

is being visited by the user at the time (e.g., cookies placed by www.etihad.com).

Third-party cookies: are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity

sets a cookie through that website this would be a third-party cookie.

Persistent cookies: these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the

website that created that particular cookie.

Session cookies: these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

You can choose which cookies to block through your browser settings.  However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as permitted by the applicable laws and your preferences. 

Internet browsers allow you to change your cookie settings and delete them. These settings are usually found in the 'options' or 'preferences' menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the 'Help' option in your internet browser for more details.

Cookie settings in Internet Explorer

Cookie settings in Firefox

Cookie settings in Chrome

Cookie settings in Safari

Once you have given us your consent to the use of cookies, we shall store a cookie on your computer or device to remember this for next time. Your consent will expire in six to 12 months depending on where you are located. You can withdraw your consent at any time by clicking “Cookie Settings” in the footer of our website. If you would like to find out when you gave us your consent, contact us. You can also find further information about deleting or blocking cookies here. 

Generally, a cookie will contain a string of text that contains information about the browser, your actions or behaviour on our website.

Some cookies we use may store more personal information about you. However, this can only be done if you yourself have provided our website with that personal information.

1. Strictly necessary cookies

Strictly necessary cookies let you move around the website and use essential features like secure areas and shopping baskets. Without these cookies, services you have asked for cannot be provided. These cookies do not gather any information about you that could be used for marketing or remembering where you've been on the internet.

We use strictly necessary cookies to:

• Remember information you have entered on order forms when you navigate to different pages during a web browser session
• Remember the goods and services you ordered when you get to the checkout page
• Identify you as being logged in to our website
• Make sure you connect to the right service on our website when we make any changes to the way the website works
• Route you to specific applications of a service or specific servers
• Allow certain security features of our website to function properly
• Enable us to comply with legal requirements, for instance, showing texts in certain languages where required by law

Accepting these cookies is a condition of using the website, so if you prevent these cookies we can't guarantee your use of our website or how the security on our website will perform during your visit.

2. Performance cookies      

Performance cookies collect information about how you use our website (for instance, which pages you visit and if you experience any errors). These cookies do not collect any information that could identify you and are only used to help us improve how our website works, understand what interests our users and measure how effective our advertising is.

We use performance cookies for:

• Web analytics: to provide statistics on how our website is used
• Ad response rates: to see how effective our advertisements are, including those pointing to our sites
• Affiliate tracking: to provide feedback on an anonymous basis to partners that one of our visitors also visited their website – this can include details of any products purchased
• Error management: to help us improve the website by measuring any errors that occur
• Testing designs: to test different designs of our website

Some of these cookies are managed by third parties, and you may refer to the third parties' own website privacy notifications for further information.

If you prevent these cookies, we cannot guarantee how our site will perform for you.

3. Functional cookies

Functionality cookies are used to provide services or to remember settings to improve your visit.

We use functionality cookies to:

• Remember settings you've applied, such as layout, text size, preferences and colours
• Remember if we've already asked you if you want to fill in a survey
• Show you when you're logged in to the website

Some of these cookies are managed by third parties, and you may refer to the third parties' own website privacy notifications for further information.

4. Targeting cookies

Targeting cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. They can be also used by other companies to build profiles and to show you more relevant advertisements. Third parties provide these services in return for recognising that you have visited our website.

We use targeting cookies to:

• Link to social networks like Facebook, who may subsequently use information about your visit to target advertising to you on other websites
• Provide advertising agencies with information on your visit so that they can present you with advertisements in which you may be interested, including advertisements about our group or affiliate companies and other Etihad brands such as Etihad Cargo, Etihad Holidays and Etihad Guest and our partners
• If the device used to access our website is being shared with several people, the person viewing advertising content might not be the person who visited our website
• All of these cookies are managed by third parties, and you may refer to the third parties' own website privacy notifications for further information

If you disable or block these cookies, we cannot guarantee how our site will perform.