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There are a few things you can try. First, increase the brightness on your device. Or if you’re using your boarding pass from your Google or Apple Wallet, try downloading the attachment again from the email and using it as a normal file instead.

If your digital boarding pass still won’t work, visit one of our check-in counters and we’ll be happy to help or issue you with a paper boarding pass.

If you have a connecting flight in Abu Dhabi, it is recommended that you give yourself extra time to reach your gate. Typically, it takes around 15 minutes, which includes transfer screening. Our service buggies can help you reach your gate, but they operate on a first-come, first-served basis.

If you need extra support to reach your gate, you can request Meet & Assist or special assistance before you fly at etihad.com/manage.

The minimum connection time for most flights is 60 minutes, and for US flights, it is 120 minutes. A bigger terminal and more facilities mean a bit more walking. Keep this in mind when it’s time to head to the gate.

If you’re eligible for a visa on arrival, you can leave the airport to explore Abu Dhabi between connecting flights. Otherwise, you can apply for a visa before you travel to the UAE. The visa you need will depend on the length of your trip.

Find out more about visas

Yes! Our self-service kiosks are available throughout the terminal, where you can drop your bags if you’ve checked in online.

You'll find the entrance to our Business and First Lounge between Pier C and D at Zayed International Airport. Our friendly team will be there to welcome you and help you explore the extraordinary facilities available.

You can use our lounges for free depending on your Etihad Guest Tier Status, or if you’re flying in Business or First on an Etihad-operated flight. Flying in Economy? You can pay to use our lounges.

For help with finding your way around the airport and other useful information,, we recommend downloading the AUH Guest app – the official app of Zayed International Airport – from the App Store or Google Play.

More about our lounges

If you’ve booked our chauffeur service, collect your bags then head left and follow the signs for Etihad Chauffeur waiting area. Located close to baggage reclaim belt 10, you won’t need to pass through customs. There you’ll meet your driver, and it’s also the perfect place to unwind and freshen up after your flight.

For Etihad Shuttle, please head to the kerb area in arrivals. Shuttle buses depart from the right-hand side of the kerb in front of the terminal as you face the kerb.

Yes, AUHotel is located at Zayed International Airport and is a convenient option if you have a long connection time in Abu Dhabi. AUHotel is available to book through online travel agents, including Booking.com.

Transit visas requested via etihad.com can only be used to enter the UAE through Zayed International Airport in Abu Dhabi. If you have applied for any other type of visa, you can enter the UAE through any UAE airport.

You are permitted to leave the airport if you have a transit visa. If your transit time is more than 24 hours, you must either arrange a confirmed hotel reservation or provide the Emirates ID card and UAE Residence visa copy of the person you will be staying with in the UAE.

No. If you hold a Diplomatic passport, you must apply for a visa through the diplomatic channel. If you hold a Service passport or Emergency travel documents, please visit the UAE Embassy in your country of residence to apply for a UAE visa before you travel.  

The UAE Immigration department requires all visitors to have a passport that is valid for:

• At least six month from the date of arrival for transit visas.
• At least six months from the date of arrival for tourist visas. 
• If your passport expires within these time periods, you will need to renew it before you can apply for a visa and travel to the UAE.  

It usually takes three to four business days (Monday to Friday) to process a visa application, so we recommend applying about two weeks before your trip. Applications will not be processed at the weekend or during UAE public holidays. 

Additional credit or debit card fees may apply for online visa applications. This will be shown to you when you pay. 

Your visa is valid for entry from the issue date. 

All visa applications are processed by the UAE immigration authorities. As an airline, we are unable to provide any information about why a visa application has been rejected. 

Entry into the UAE is subject to the verification of your documents at the airport. 

When you apply for a tourist visa through etihad.com, your visa is sponsored by Etihad Airways. However, you do not have to travel with Etihad Airways to apply for one of these visas. 

To claim your free hotel stay, enter your booking details above to check room availability, then choose your preferred hotel. You can also book your hotel via etihad.com/manage. Just enter your flight details and follow the instructions.

If you booked your flight through our contact centre, please call or chat with us to book your hotel.

Remember to book your hotel at least three days before your flight to Abu Dhabi and make sure you have a pre-arranged UAE visa or are eligible for a visa on arrival. Flights booked through a travel agent are not eligible for a free (up to 2 nights) hotel stay or a paid stopover hotel stay (3 to 4 nights).

Our hotel rooms can accommodate up to two adults and one child under 11 years old.

To request a particular room type or extras for your rooms like a child’s cot, please reach out to your hotel directly. Keep in mind that these requests are subject to availability.

Your name must match the name on your flight ticket. If it's different, email AbuDhabiStopover@etihad.com and include your hotel reference, flight booking reference, and your correct name.

Yes. Make a reservation at the same chosen hotel for each guest, then email abudhabistopover@etihad.com with your hotel and flight booking reference numbers. Please note, we can only accommodate up to two adults and one child under 11 years old in one room. Also, if you book different hotels, we will not be able to change your booking to the same hotel.

If your flight is changed or cancelled, we’ll either rebook your hotel for free or issue you with a refund. Terms and conditions apply. If you need support, we’re here to help.

Please check your junk or spam folder first. If you still haven’t received it, feel free to reach out to us for further assistance.

Your stopover package includes a flexible 24/7 check-in and check-out policy, giving you the flexibility to check in or out depending on the time of your flight.

We always do our best to book the hotel you've selected. If it's not available, we'll suggest other options. If those don't work for you, you can get a full refund for the hotel fee (if you've already paid). Once the hotel is booked, it cannot be changed.

The U.S. Customs and Border Protection (CBP) Preclearance facility is located in Zayed International Airport – Terminal A, at the end of Pier C.

The following flights currently have access to the facility, with more due to be added soon:

• Flight EY003 to New York 
• Flight EY005 to Washington 
• Flight EY007 to Boston 
• Flight EY009 to Chicago 
• Flight EY001 to New York

If you’re a U.S. or Canadian resident, or travelling under the Visa Waiver Program, you can use a free Automated Passport Control (APC) kiosk. Located at the U.S. Customs and Border Protection (CBP) Preclearance facility, you can submit your customs declaration form and biometric information before speaking with a CBP officer.

If you’re not a U.S. citizen or legal resident, then you need to head to the U.S. Customs and Border Protection (CBP) Preclearance facility, where your biometric and fingerprint data will be processed, along with other preclearance requirements after check-in or arrival at the airport.

You can’t bring any liquid, aerosols and gels onboard or to the U.S. – whether from Duty Free or elsewhere – that’s more than 100ml.

Any liquid you’d like to bring should be placed in a separate, clear zip-top plastic bag for a faster inspection process.

Medications, baby formula and food, and breast milk are allowed in reasonable quantities exceeding 88ml and are not required to be in the zip-top bag. You need to declare these items for inspection at the checkpoint and officers may need to open these items to conduct additional screening.

You may carry up to 15 electronic devices including a laptop, tablet, e-reader, mobile phone or medical device on your flight with us. These can be placed in your cabin or checked baggage. Any device in checked baggage must be completely switched off and protected from damage.

Loose or spare batteries, power banks, e-cigarettes, e-pipes and other personal vaporisers must be placed into your cabin baggage or kept in your pocket or purse, individually protected. For safety reasons, these items are strictly not allowed in your checked baggage.

You can carry a maximum of 10 loose or spare batteries, including power banks. The output of Lithium-ion (Li-ion) batteries in your electronic devices or spare batteries must not exceed 100 Watt-hours and the Lithium-metal content in batteries must not exceed two grammes.

If you’ve precleared U.S. customs in Abu Dhabi and your bags have been tagged to your final destination, you will not need to collect them before your connecting flight.

If you have not precleared U.S. customs in Abu Dhabi, you must collect your bags and complete all immigration formalities when you land in the US. This applies even if your bags have been tagged to your final destination.

• Download the app for free from the App Store or Google Play.​
• Create a profile with your passport or LPR card information​
• When you arrive at Zayed International Airport, select your arrival location as Terminal A, Zayed International Airport. ​
• If you're using our USCBP facility, choose Preclearance and Terminal A, Zayed International Airport as your departure location.​
• Upload your photo and answer a few quick questions.​
• Submit your information, then present your passport and the MPC receipt with QR code to the CBP officer at customs.​
• You'll need internet access to submit your information. ​
• For more information, please visit cbp.gov/travel/us-citizens/mobile-passport-control