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Manage your booking

Everything you need to know about changing your booking, choosing seats and adding requests.

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Make your journey as comfortable as possible, understanding everything about your baggage allowances.

Flying with Companions

All the information and advice about flying with your family, pets, or group.

Special assistance

Everything you need to know about the support we offer at every stage of your journey with us.

Flight delayed or cancelled

Get answers to all your queries about cancellations and delays to keep your travel plans on track.

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Everything you need to know as an Etihad Guest Member and how you’ll be rewarded for doing whatever you love.

The easiest way to view your bookings or make changes to an upcoming flight is at etihad.com/manage. From there you can update your contact details, book extras like bags and seats, check in, download your boarding pass and make additional requests for things like meals and assistance.

If you booked through a travel agent, you will need to be speak to them directly to make any changes.

Whether you can make changes to your flight or not depends on the fare that you've booked. Some of our fares offer free and flexible changes, so always check before you book.

*The quickest way to view or manage your booking is to visit etihad.com/manage
*A fee may apply to change or cancel your flight, depending on the route and fare <link: Fare page> that you’ve booked
*If you've booked multiple fares, the most restrictive fare rule will apply
*If you need to cancel your booking, your refund will be subject to the fare rules of your original ticket
*You can make changes to your flight up to four days before you fly
*You will not be charged a change or refund fee in the unfortunate event of the death of a guest or an immediate family member (official documentation is required)
*You can request a refund up to four hours before your flight, otherwise a no-show fee will be applied.

Changes to a GuestSeat are permitted up to seven days before you fly. You may be charged the fare difference in Etihad Guest Miles along with a AED 100 fee. You can also cancel a GuestSeat up to one day before your departure, but you will be charged a 75% refund fee.

If you’re an Etihad Guest Platinum member and have selected ‘Same Day Flexibility’ as one of your Custom Benefits, you can change your flight to an alternative one on the same route and date, subject to availability.

If you do not turn up for your flight, you will still be charged and will not be entitled to a refund.

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It is Etihad policy to sit children under five next to their paents at no extra cost.

We’ll always try our best to make sure that families are seated together, though we recommend booking in advance to reserve your preferred seats. Some of our fares include a free choice of seat and Extra legroom seats so always check before you book.

If you’ve booked your tickets separately, you have a few options. You can book a seat for each individual ticket at etihad.com/manage, using our seat map to find seats close together. Or you can contact us and we’ll book your seats for you.

For flights to Canada and the U.S.we will seat children under 14 near a parent or guardian at no extra cost. For children aged four or younger, we will provide a seat next to an adult. For children aged five to 14, if we can’t seat them next to an adult, we will try to seat them in the same row, with no more than one seat in between. If this isn’t possible, we will ask for volunteers to change seats.

If you are travelling with up to two children under 12, you can choose seats next to you online for free. Visit Etihad.com/manage to select your seats. If you are travelling with three or more children, or if your children are older than 12, please call us after booking your ticket, and we will help with seating.

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If you require a wheelchair, please request one at etihad.com/manage at least 48 hours before your flight. That way, we can make sure everything is in place for a smooth journey.

So that we’re able to assist everyone who needs support, wheelchairs may only be requested for guests with a disability or mobility issue.

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If both of your flights are operated by Etihad and booked together, we’ll automatically rebook you on the next available flight, and you can check the new details at etihad.com/manage.

If your connecting flight is with another airline, please contact them directly for help.

For any Etihad flight, please make sure your contact details are up to date by visiting etihad.com/manage, so we can notify you about any changes to your trip.

It is rare that Etihad Airways flights are cancelled, and we apologise for the inconvenience.

You’ll receive an email letting you know what options are available to you next. If you have a connecting flight, options for rebooking your entire itinerary will be provided.

If your flight is cancelled more than three days in advance, you’ll find alternative flight options at etihad.com/manage. For cancellations from two days before departure, our team will actively assist you in rebooking your flight.

Always ensure your contact details are up to date at etihad.com/manage so that we can contact you about changes to your flight.

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How can we help

Browse by topic

Manage your booking

Baggage

Flying with Companions

Special assistance

Flight delayed or cancelled

Loyalty programme

How do I make changes to my flight?

Can I change the date of my flight?

Can I change or cancel a GuestSeat?

Get in touch

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