Free private

airport transfers

Simply book your flight from Dubai to any eligible destination, then complete the form above. You must do this no later than 12 hours before your flight, and complete a separate form for your return journey. 

You can fly from Dubai to:

Our free private transfer service is available for new Economy bookings made between 7 February to 30 April 2022, for travel completed by 31 May 2022.

You can fly from Dubai to:

Our transfer cars are deep-cleaned and sanitised after every trip. 

You can fly to Abu Dhabi if you’re eligible for a visa on arrival, or you hold a pre-arranged visa issued from any emirate in the UAE.

Please submit a new form online. You’ll find this above.

For departure flights, the chauffeur will wait for 20 minutes at the pickup location specified on the initial request. 

For arrival flights, the chauffeur will wait for one hour from the pick-up time requested on the form.

With our private transfers, you’ll travel in a comfortable, mid-size car, such as a Chevrolet Traverse or Toyota Previa.

1. Complimentary Etihad Chauffeur service is available when you book from 7 February to 30 April 2022 and applies to new tickets only.
2. Available for travel from 7 February to 31 May 2022. Travel must be completed by 31 May 2022. 
3. Valid for bookings made from Dubai (XNB) to Amsterdam, Athens, Bangkok, Barcelona, Brussels, Casablanca, Chicago, Dublin, Frankfurt, Geneva, Istanbul, Jakarta, Kuala Lumpur, London, Madrid, Maldives, Manchester, Manila, Melbourne, Milan, Moscow, Munich, Paris, Phuket, Rome, New York, Seoul, Seychelles, Singapore, Sydney, Tokyo, Toronto, Vienna, Washington or Zurich.
4. You must book Dubai as your departure destination.
5. Pick up and drop off in Dubai only.
6. A maximum of three people from one household can travel in a car. If more people are travelling, more cars will be provided.
7. Valid for all fare types, excluding Economy Sale fares, complimentary or discounted tickets.
8. Not valid for Etihad Guest redemption tickets.
9. Not valid for groups.
10. Chauffeur service must be requested no later than 12 hours before the scheduled flight departure time.
11. This offer cannot be combined with any other Etihad Airways offer.

1. Departure /arrival

a. All bookings should be made no later than 12 hours before the flight departure/ arrival time

b. Bookings made less than 12 hours before will be cancelled and not be processed.

c. For departure flights, the chauffeur will wait for 20 minutes at the pickup location specified on the initial request.

d. For arrival flights, the chauffeur will wait for 1 hour from the pick-up time requested on the form.

e. If the waiting time exceeds the times stated above, the booking will be termed as a No-Show the car will be released. Charges will apply.

f. For no-show bookings, no chauffeur service will be provided for future dates.

g. If you need a child’s car seat, please make sure this is requested at the time of booking.

h. A maximum of three people from one household can travel in a car. If more people are travelling, more cars will be provided.

i. Available for eligible guests only.

j. Additional cars for extra baggage is not possible.

k. Maximum five standard size luggage per vehicle.

l. Available for Etihad Airways operated flights only.

m. Unaccompanied Minors (UM) or children between 2 and 12 years old are not eligible to use this service.

2. Changes/ amendments:

a. Changes must be made at least eight hours in advance.

3. Cancellations:

a. If you fail to cancel your booking, the service cannot be re-booked in conjunction with the same PNR. b. All cancellations must be sent to Chauffeurpromotion@etihad.ae at least 10 hours before the journey.

4. Special requests

a. Special requests are subject to availability (child’s car seat).

5. Service failures

a. In the event of any vehicle service failure the existing chauffeur SLA will be applied.

6. Complaints

a. All complaints should be reported at etihad.com.