3.1 You will be required to provide us with a valid, current and complete mailing/postal address and email address. If you change your mailing/postal address and/or email address you should notify us via the Etihad Guest Service Centre or via the Etihad Guest Website as soon possible.

3.2 You must notify us without delay, via the Etihad Guest Service Centre or via email, of any changes/corrections to your name and/or date of birth. A passport copy or relevant identification document is required and must be submitted to the Etihad Guest Service Centre via email.

3.3 If more than one Etihad Guest Number has been assigned to you in error or oversight, the Etihad Guest membership accounts in respect of all such Etihad Guest Numbers will be combined and the Etihad Guest Miles and Etihad Guest Tier Miles will be transferred to one single Etihad Guest membership account with one Etihad Guest Number, less any duplicated bonuses, benefits, Etihad Guest Miles and/or Etihad Guest Tier Miles, from the same activity. The other erroneous Etihad Guest Number(s) (and account(s)) will then be terminated. This merging of membership accounts can be requested by you or it can be conducted at our sole discretion.

3.4 Any information shared with Etihad Guest is held subject to Etihad Guest's privacy policy terms and conditions, which you can find here. 

4.1. Earning Etihad Guest Miles 

4.1.1 You may earn or accrue Etihad Guest Miles for flights taken up to 3 months prior to enrolment when travelling on Etihad Airways operated flight. You may also earn Etihad Guest Miles from the start date of your Etihad Guest membership by using products or services supplied by our Etihad Guest Partners as specified (including the number of Etihad Guest Miles and any applicable bonus multiplier or bonus Etihad Guest Miles) on the Etihad Guest Website and/or as otherwise specified and extant in our valid publications, as issued from time to time. We may, in our sole discretion, make bonus awards of Etihad Guest Miles to Members generally, or to a selection of Members or to individual Members either as specified on the Etihad Guest Website and/or as otherwise specified and extant in our valid publications as issued from time to time or otherwise on a case-by-case basis.   

4.1.2 To earn Etihad Guest Miles, you must quote your name and Etihad Guest Number and may be required to produce your Etihad Guest Card, at the time of reservation or check-in for a Qualifying Flight, and at the time of booking or paying for other qualifying products or services. 

4.1.3 We reserve the right to make Etihad Guest Miles and promotional offers available to selected Members based on flight activity, geographic location, Etihad Guest programme participation or information supplied by the Member. The Terms and Conditions related to any of the promotional offers may be update/modified by us at any time without any prior notice.  

4.1.4 Etihad Guest Miles earned in respect of Qualifying Flights will be issued to you only for flights flown by you only and will be based on the class of the ticket you have paid for (and will not be based on any complimentary upgrades or Upgrade Rewards). 

4.1.5 Only Qualifying Fares on flown Qualifying Flights qualify for the accrual of Etihad Guest Miles. Redemption fare classes N, I and O are ineligible booking classes for Etihad Guest Miles accrual. 

4.1.6 Specific corporate deals/agreements may also be ineligible for accrual of Etihad Guest Miles. The corporate customer will be advised directly of the same. 

4.1.7 Details of whether a codeshare flight is a Qualifying Flight can be found on the Etihad Guest Website. 

4.1.8 Where applicable, if you use the Cash + Miles option for a purchase of a flight ticket bearing the Etihad Airways designator code and the flight is a Qualifying Flight operated by Etihad Airways, you will be eligible to accrue Etihad Guest Miles for the cash portion only. 

4.1.9 Payments made for applicable taxes, fees and charges imposed by government or other authorities, or by the operator of an airport, shall not contribute to any accrual of Etihad Guest Miles. 

4.1.10 Any services offered at employee reduced rates or preferential rates by non-airline Etihad Guest Partners may not qualify for the accrual of Etihad Guest Miles. 

4.1.11 The validity period of Etihad Guest Miles is extendable. The validity of Etihad Guest Miles will be extended based on a Qualifying Activity of the Member . A Qualifying Activity extends the Etihad Guest Miles validity period by 18 months. 

4.1.12 Etihad Guest Miles will expire in the event an Etihad Guest Member does not fulfil the criteria of a Qualifying Activity within a period of 18 months after the last Qualifying Activity.  

4.1.13 If an Etihad Guest member does not qualify for the extension within 18 months of the last Qualifying Activity, the Etihad Guest Miles balance will expire on the last day of the 18th month after the last Qualifying Activity, at 23:30 (GST time). 

4.1.14 The definition of Qualifying Activities to extend the validity period of Etihad Guest Miles is specified on the Etihad Guest Website and/or as otherwise specified and extant in our valid publications, as issued or subject to change from time to time.  

4.1.15 The Etihad Guest Miles balance of Etihad Guest Platinum and Emerald Members will not expire as long as the Etihad Guest Platinum or Emerald Tier Status is maintained by the Member. Once a Platinum or Emerald member is downgraded to the lower tier status, total miles balance validity period will be calculated 18 months from the tier downgrade date. 

4.1.16 Etihad Guest Miles will not be granted where a Qualifying Flight is not flown or cancelled for reasons beyond the control of Etihad Airways or the relevant airline Etihad Guest Partner, including but not limited to cancellations caused by adverse weather. 

4.1.17 In case of flight disruptions, if you have not been rerouted and your ticket has been refunded, you will not accrue Etihad Guest Miles in respect of the Qualifying Flight. 

4.1.18 In the event that your Qualifying Flight is replaced with an alternative flight due to unforeseen circumstances, you will still accrue Etihad Guest Miles based upon the Qualifying Flight which has been replaced, not for the actual route flown. 

4.2 Earning Etihad Guest Tier Miles 

4.2.1 Etihad Guest Tier Miles earned in respect of Qualifying Flights will be credited to Member only for flights actually flown by you and will be based on the booking class of the Revenue Ticket you have paid for (and Tier Miles will not be earned on any complimentary upgrades or Upgrade Rewards). 

4.2.2 We may, in our sole discretion, make bonus awards of Etihad Guest Tier Miles to all Members in general, or to a selection of Members or to an individual Member as maybe specified on either of the Etihad Guest Website or as otherwise specified and extant in our valid publications which is issued from time to time or on a case by case basis at our discretion.   

4.2.3 To earn Etihad Guest Tier Miles, you must quote your full name and Etihad Guest Number (and may be required to produce your Etihad Guest Card), at the time of reservation or check-in for a Qualifying Flight, or at the time of booking and paying for other qualifying products or services. 

4.2.4 We reserve the right to make Etihad Guest Tier Miles and promotional offers available to selected Members based on flight activity, geographic location, Etihad Guest programme participation or information supplied by the Member. The Terms and Conditions related to any of the promotional offers may be update/modified by us at any time without any prior notice.  

4.2.5 Only Qualifying Fares on flown Qualifying Flights qualify for the accrual of Etihad Guest Tier Miles. Redemption fare classes N, I and O are ineligible booking classes for miles accrual. 

4.2.6 Specific corporate deals/agreements may also be ineligible for accrual of Etihad Guest Tier Miles. The corporate customer will be advised directly of the same. 

4.2.7 Where applicable, if you use the Cash + Miles option for a purchase of a flight ticket bearing the Etihad Airways designator code and the flight is a Qualifying Flight operated by Etihad Airways, you will be eligible to accrue Etihad Guest Tier Miles. 

4.2.8 Payments made for applicable taxes, fees and charges imposed by government or other authorities, or by the operator of an airport, shall not contribute to any accrual of Etihad Guest Tier Miles. 

4.2.9 Any services offered at employee reduced rates or preferential rates by non-airline Etihad Guest Partners may not qualify for the accrual of Etihad Guest Tier Miles. 

4.2.10 Etihad Guest Tier Miles are valid for 12-month period. There will be no extension of validity of Etihad Guest Tier Miles. Etihad Guest Tier Miles are used to determine the Member’s Tier Status. The upgrade, retention and downgrade of the Member’s Tier Status is calculated every year based on the Tier Miles earned in the preceding 12 months.  

4.2.11 Etihad Guest Tier Miles will not be granted where a Qualifying Flight is not flown or cancelled for reasons beyond the control of Etihad Airways or the relevant airline Etihad Guest Partner, including but not limited to cancellations caused by adverse weather. 

4.2.12 In case of flight disruptions, if you have not been rerouted and your ticket has been refunded, you will not accrue Etihad Guest Tier Miles in respect of the Qualifying Flight. 

4.2.13 In the event that your Qualifying Flight is replaced with an alternative flight due to unforeseen circumstances, you will still accrue Etihad Guest Tier Miles based upon the Qualifying Flight which has been replaced, not for the actual route flown. 

4.2.14 Etihad Guest Tier Miles cannot be redeemed for any Rewards and have no cash value.  

4.2.15 Etihad Guest Tier Miles are categorised into two types based on how Members can earn these miles: Tier Miles from Qualifying Flight transactions, and Tier Miles from other non-airline transactions. Tier Miles earned through flying with Etihad Airways or any of our Etihad Guest Partner airlines is considered as Tier Miles from Qualifying Flight. Tier Miles earned through all other non-airline transactions through channels such as Etihad Guest co-branded credit cards, Etihad Guest payment cards, ‘Miles on the Go’ Participating Partners etc; are considered Tier Miles from non-airline transactions.   

4.2.16 As Etihad Guest Tier Segments have been discontinued, earning Etihad Guest Tier Miles is the only way for a Member to attain, retain and upgrade their Etihad Guest Tier Status.  

4.3 Crediting Etihad Guest Miles and Etihad Guest Tier Miles  

4.3.1 It is the Member’s responsibility to provide the correct information, to retain, and provide the necessary documents (as may be requested by us or any of our Etihad Guest Partners), such as boarding passes, tickets and receipts in the event that Etihad Guest Miles and Etihad Guest Tier Miles are claimed.   

4.3.2 We will credit your Etihad Guest membership account with Etihad Guest Miles and Etihad Guest Tier Miles (as applicable) which you have earned for a flown Qualifying Flight or Qualyfing Activity, irrespective of the identity of the person or the entity paying for the ticket or services. You are personally responsible for informing any third party or entity paying for the ticket or services, including but not limited to your employer, in respect of the advantages obtained by you through the Etihad Guest programme. Etihad Guest Miles earned in respect of Non-Flight Rewards will be credited to the account of the Member named on the relevant booking/order. Other than as expressly specified in these Terms and Conditions with respect to Family Membership, it is not possible to share the allocation of Etihad Guest Miles or Etihad Guest Tier Miles, and nor will the same be awarded to more than one Member in respect of the same Qualifying Flight or the same qualifying purchase.    

4.3.3 Unless we expressly specify otherwise (at our sole discretion), Etihad Guest Miles and Etihad Guest Tier Miles (as applicable) are only credited for flown Qualifying Flights and/or services and products supplied, performed and paid for. In particular, no Etihad Guest Miles and Etihad Guest Tier Miles (as applicable) will be earned in connection with flights, products or services which have been booked or ordered but cancelled prior to payment or performance. We reserve the right to cancel/deduct any or all Etihad Guest Miles and Etihad Guest Tier Miles (as applicable) which may have been credited for flights, services or products not supplied, not flown or not paid for.   

4.3.4 Provided that you have given the necessary information at the time of ticketing / time of check-in, Etihad Guest Miles and Etihad Guest Tier Miles (as applicable) accrued for Qualifying Flights will be credited to your Etihad Guest membership account within 7 days of travel. Etihad Guest Miles accrued in respect of the purchase of a product or service (other than a Qualifying Flight) from any of our Etihad Guest Partners will be credited to your Etihad Guest membership account as specified on the Etihad Guest Website and/or as otherwise specified and extant in our valid publications, as issued from time to time. 

4.4 Redeeming Etihad Guest Miles 

4.4.1 All Rewards available in the Etihad Guest programme are as specified on the Etihad Guest Website and/or as otherwise specified in our valid publications, as issued from time to time. In addition to these Terms and Conditions, the availability and issuance of Rewards is always subject to the terms and conditions of each Reward Shop provider. All Rewards are subject to availability, the relevant Reward Shop provider’s terms and conditions, and (as referred to in these Terms and Conditions) the Reward Shop rules.  

4.4.2 Etihad Guest Miles can be redeemed for both Flight Rewards and Non-Flight Rewards. Other than as expressly provided for in the provisions of these Terms and Conditions relating to Family Membership, each Reward transaction has to be authorized by you.  

4.4.3 The number of Etihad Guest Miles required to be redeemed for a Reward is illustrated on the website and Reward Shop website, which is subject to change at any time without notice. We may withdraw, replace or substitute Rewards at any time without notice. 

4.4.4 You may claim Rewards from the Reward Shop in accordance with the rules specified and referred to in these Terms and Conditions either when you have sufficient Etihad Guest Miles accumulated in your Etihad Guest membership account, or you may use the Cash + Miles option (if applicable). 

4.4.5 Without prejudice to section 8 below, to the fullest extent permitted by law we accept no liability whatsoever in respect of any damage, death, delay, injury or loss arising out of or in connection with the services or Rewards supplied by an Etihad Guest Partner, or in connection with a refusal to supply a Reward by an Etihad Guest Partner. The Rewards supplied to a Member will be subject to the terms and conditions of the third party supplying that Reward. We strongly recommend that you check the applicable terms and conditions of each Reward provider prior to purchase. 

4.4.6 Rewards booked online via the Etihad Guest Website will not incur a service fee. 

4.4.7 Any Reward booked via the Etihad Guest Service Centre (except Upgrade Rewards using Etihad Guest Miles) might incur a service fee as will be advised at the time of booking. 

4.4.8 Excess Baggage using Etihad Guest Miles 

 

4.4.8.1 Etihad Guest Miles may be redeemed for excess baggage allowance on flights operated by Etihad Airways where the ticket must be issued on Etihad document and flight booked on Etihad Airways designator code.  

4.4.8.2 The ability to redeem Etihad Guest Miles, and the amount of Etihad Guest Miles required to be redeemed, for excess baggage are subject to change based on commercial procedures and fare rules at the time of transaction. 

4.4.8.3 Etihad Guest Miles redeemed for excess baggage allowance are non-refundable, including where the amount of excess baggage allowance used is less than the amount of excess baggage allowance which was awarded pursuant to the redemption of Etihad Guest Miles. 

4.4.8.4 Excess baggage allowance obtained by the redemption of Etihad Guest Miles may only be used by the person whose booking and flight details were submitted when redeeming Etihad Guest Miles for the excess baggage allowance – no other person is entitled to utilize any such excess baggage allowance. 

4.4.9 Flight Rewards 

 

4.4.9.1 Flight Rewards are only available on routes operated by Etihad Airways or our airline Etihad Guest Partners, as specified on the Etihad Guest Website and we (and/or any of our Etihad Guest Partners) reserve the right to limit the number of seats available as Flight Rewards in our (or their) discretion. 

4.4.9.2 GuestSeat Rewards is specified by the Mileage Calculator which is available on the Etihad Guest Website and are subject to change at any time without notice; the miles values displayed are indicative values only as available at the time of transaction and are subject to change. The mileage calculator will not show any applicable taxes, fees or carrier charges. 

4.4.9.3 OpenSeat Rewards is displayed on the Etihad Guest Website or etihad.com at the time of booking.  

4.4.9.4  The Cash + Miles option may be utilized for the purchase of GuestSeat Rewards and OpenSeat Rewards. The contributions of Etihad Guest Miles and cash will be notified as per the combination displayed by the Slider Tool (where available) or notified via the Etihad Guest Service Centre, at the time of booking the Flight Reward.  

4.4.9.5  GuestSeat Reward bookings on Etihad Airways and our airline Etihad Guest Partners are subject to the payment of a carrier charge which may be calculated based on factors such as the number of sectors, class of travel, origin or destination location and other factors. The customer will be notified of the carrier charge at the time of booking. The carrier charge is subject to change at any time without notice. The application of the carrier charge is subject to local legal restrictions. 

4.4.9.6  The number of Etihad Guest Miles (or the contributions of Etihad Guest Miles and cash, when utilizing the Cash + Miles option) that are required to be redeemed for GuestSeat Rewards for Children will be notified as per the combination displayed by the Slider Tool (where available) or notified via the Etihad Guest Service Centre and will be the same as that which is applicable for adults. 

4.4.9.7  The number of Etihad Guest Miles that are required to be redeemed for GuestSeat Rewards for Infants will be notified as per the combination displayed by the Slider Tool (where available) or notified via the Etihad Guest Service Centre and will be an amount equal to 10% of the applicable adult rate. The Cash + Miles option is not available for the redemption of GuestSeat Rewards for Infants. Any taxes and fees will however still need to be paid using a credit card. 

4.4.9.8 The number of Etihad Guest Miles required to be redeemed for OpenSeat Rewards for Infants and Children will be notified as per the combination displayed by the Slider Tool (where available) or notified via the Etihad Guest Service Centre and is based upon the fare rules of the class being booked for the OpenSeat Reward at the time of booking. 

4.4.9.9 One way Flight Rewards can only be issued for travel on flights operated by, and booked on the designator code of, Etihad Airways or Etihad Guest Partner airlines. The number of Etihad Guest Miles that are required to be redeemed for such one way Flight Rewards will be equal to 50% of the number of Etihad Guest Miles that would be required to be redeemed for a return journey based on the same origin and destination. 

4.4.9.10 The number of Etihad Guest Miles required to be redeemed for Flight Reward tickets with our Etihad Guest Partner airlines is as specified, at the time of booking, on the relevant page of the Etihad Guest Website (where available) or notified at the time of booking via the Etihad Guest Service Centre. 

4.4.9.11 Flight Reward tickets for travel on routes operated by our Etihad Guest Partners airlines must be booked no less than 24 hours prior to travel via the Etihad Guest Service Centre only, except for redemptions on Air Seychelles which must be booked no less than 48 hours prior to travel & Oman Air which must be booked no less than 7 days prior to travel. A credit card will be needed in order to pay for taxes and other applicable fees. 

4.4.9.12 Where the Cash + Miles option is to be used for Flight Rewards, this may be subject to satisfaction of a minimum contribution of Etihad Guest Miles. The minimum contribution can be altered by us at any time without notice. Where the Cash + Miles option is used to redeem GuestSeat Rewards, there will be a minimum Etihad Guest Miles contribution of an amount equal to 50% of the amount of Etihad Guest Miles that would be required to be redeemed for the relevant GuestSeat Reward if the Cash + Miles option was not to be used.  

4.4.9.13 For the redemption of OpenSeat Rewards where the ‘1Mile redemption’ option is used, a minimum contribution of 1 Etihad Guest Mile per person travelling in a single booking will be required. Where the Cash + Miles option is used to redeem discounted OpenSeat Rewards, there will be a set minimum Etihad Guest Miles contribution, determined by cabin of travel and destination.  

4.4.9.14 Etihad Guest reserves the right to change the routes and level of discount at any time without notice. 

4.4.9.15 You cannot be waitlisted when booking Flight Reward tickets. Open-dated flight segments are not permitted in Flight Reward itineraries. 

4.4.9.16 Stopovers in Abu Dhabi are permitted on GuestSeat Rewards only where the booking is made via the Etihad Guest Service Centre and will follow commercial stopover terms on the website.   

4.4.9.17 All terms and conditions associated with Etihad Chauffer (as may be amended without notice from time to time) are applicable for Flight Rewards booked for travel with Etihad Airways. 

4.4.9.18 If a Member is under 18 years of age, any Flight Reward redemptions must be made with the consent of the relevant Member’s parent or legal guardian. 

4.4.9.19 Flight Reward travel which encounters a delay or cancellation by one of our Etihad Guest Partner airlines will be managed in line with the relevant airline’s commercial procedures. 

4.4.9.20 Flight Reward tickets are valid travel documents and without prejudice to these Terms and Conditions, are issued subject to the same terms and conditions as commercial flight tickets. 

4.4.9.21 GuestSeat Reward tickets are valid for 12 months from the date that the GuestSeat Reward ticket is issued. Travel must commence within these 12 months. Once the first leg of the journey has been completed, the GuestSeat Reward ticket is then valid for 12 months from the date of that journey. OpenSeat Reward ticket validity is the same as that of the fare rule booked. 

4.4.10 Ticketing of Flight Rewards 

 

4.4.10.1 Flight Rewards once booked must be ticketed immediately. If tickets are not issued within this period, the relevant booking for the Flight Rewards will automatically be cancelled and the Etihad Guest Miles deducted for the relevant Flight Rewards will be forfeited. 

4.4.10.2 You are responsible for paying all applicable taxes, fees and any surcharges on all Flight Rewards (including, but not limited to, customs, inspection, immigration, security, agriculture, facility and departure/arrival charges and any administrative fee). 

4.4.10.3 You are responsible for obtaining all necessary travel documents (including but not limited to insurance and visa) for utilising the Flight Reward travel. 

4.4.10.4 Partner airline flight Reward tickets must be booked and ticketed via the Etihad Guest Service Centre or via www.etihad.com.   

4.4.11 Upgrades using Etihad Guest Miles 

 

4.4.11.1 It is possible to obtain a one class cabin upgrade on certain flights booked on an Etihad Revenue Ticket, as specified on the Etihad Guest Website, by redeeming Etihad Guest Miles, provided that: 

(a) The Revenue Ticket has been issued prior to the upgrade being requested; 

(b) Space is available on the relevant flight under the designated booking classes (I or O);  

(c) You have sufficient Etihad Guest Miles in your Etihad Guest membership account; and 

(d) Upgrade Rewards must be booked at least 3 hours prior to flight departure. 

4.4.11.2 The number of Etihad Guest Miles that are required to be redeemed for an Upgrade Reward are specified by the Mileage Calculator (which is available on the Etihad Guest Website) and will vary according to the relevant fare class at the time of sale, and the eligibility for an upgrade will be dependent on the fare rules within the relevant fare class, as will be issued and advised at the time of sale of the original Revenue Ticket. 

4.4.11.3 In the event that a Revenue Ticket booking contains mixed fare/cabin classes, the number of Etihad Guest Miles required to be redeemed for Upgrade Rewards in relation to that Revenue Ticket will be calculated on a sector-by-sector basis.  

4.4.11.4 Upgrade Rewards will not be permitted on certain fares which will be specified in the fare rules at the time of booking the promotional ticket.  

4.4.11.5 The fare and ticketing rules applicable to the Revenue Ticket originally purchased will apply irrespective of the applicable class of travel after upgrade. Any difference in tax as a consequence of obtaining an Upgrade Reward is included in the miles paid by you for the Upgrade. 

4.4.11.6 Upgrade Rewards can be made for Children who are travelling with an adult, the number of Etihad Guest Miles that are required to be redeemed for Upgrade Rewards for Children will be the same as that which is applicable for adults. 

4.4.11.7 Upgrade Rewards can be made for Infants who are travelling with an adult, the number of Etihad Guest Miles that are required to be redeemed for such Upgrade Rewards will be an amount equal to 25% of the applicable adult rate. 

4.4.11.8 Upgrade Rewards can only be redeemed using Etihad Guest Miles. The Cash + Miles option is not available for the redemption of Upgrade Rewards. 

4.4.11.9 Upgrade Rewards can be booked through the Etihad Guest Service Centre or via etihad.com. Upgrade Rewards can only be obtained online via etihad.com where the respective Revenue Tickets were originally purchased through an Etihad Airways office or the Etihad Airways website. All Etihad Guest Payment card vouchers cannot be used for online upgrades.  This can be used only via Etihad Guest Service Centre. 

4.4.11.10 Unused/cancelled Upgrade rewards can be refunded up to 24 hours prior to departure. 10 % of the total ticket fare converted in Etihad Guest Miles will be charged on the miles redeemed for the upgrade. This charge is subject to change at any time without notice. The Revenue Ticket associated with the Upgrade Reward may only be refunded as per the rules applicable to the Revenue Ticket. 

4.4.11.11 The following fare types will not qualify for Upgrade Rewards – ID/AD tickets (S class), travel industry reduced rates, free or non-Revenue Tickets, staff promotion tickets and any other fares that are declared by us to be ineligible for Upgrade Rewards, Guest Seat Redemption tickets, Multiflyer tickets and tickets issued on N, I and X classes are also not eligible for Upgrade Reward . 

 4.4.12 Upgrades using Etihad Guest Miles at airports 

4.4.12.1 The redemption of Etihad Guest Miles at airports for Upgrade Rewards is subject to availability of operational resources and also seat, meal and 3 hours prior to flight closure, and is solely at the discretion of the duty manager of Etihad Airways. 

4.4.12.2 The Upgrade Rewards facility at airports may be withdrawn in cases where operational situations do not permit the transactions to be completed. 

4.4.12.3 The following fare types will not qualify for Upgrade Rewards at airports – ID/AD tickets, travel industry reduced rates, free or non-Revenue Tickets, staff promotion tickets and any other fares that are declared by us to be ineligible for Upgrade Rewards.  

4.4.12.4 Upgrade Rewards can only be transacted point to point. For connecting flights, you will need to request an Upgrade Reward at each airport e.g. Bangkok to Abu Dhabi to London Heathrow, the upgrade request will have to be made at Bangkok for travel to Abu Dhabi and then again at transit in Abu Dhabi for travel to London Heathrow. 

4.4.12.5 When claiming an Upgrade Reward at an airport, entitlements will be as follows; Etihad lounge access: entitlement to lounge accesses will be as per the upgraded class. Lounge access is subject to availability. 

4.4.13 Change/Cancellation/Loss of a Flight Reward ticket 

Changes to Flight Rewards: 

4.4.13.1 Name change: Flight Reward tickets will be issued to a third party upon request of the redeeming Member. Once issued, Flight Reward tickets are not transferable. 

4.4.13.2 Date change: Date changes can be made to GuestSeat Reward tickets within the stipulated GuestSeat Reward ticket validity. Date changes can be processed more than 7 days prior to the flight departure for a fee of AED 100 per person, per change, per GuestSeat Reward ticket. This fee is subject to change at any time without notice. Date changes to GuestSeat Reward tickets are always subject to availability. Date changes to OpenSeat Reward tickets are governed by the fare rules on the fare class purchased. 

4.4.13.3 Route change: In order to change the route of a GuestSeat Reward, you will need to apply for the existing GuestSeat Reward ticket to be refunded (subject to settlement of the applicable refund charges) and, subject to availability, you will need to redeem Etihad Guest Miles for a new GuestSeat Reward ticket with the new route. Route changes to OpenSeat Reward tickets are governed by the fare rules on the fare class purchased. 

4.4.13.4 Fare rules and charges may be amended at any time without prior notification. 

4.4.13.5 If the person named on a GuestSeat Reward ticket does not check-in for the relevant flight, the GuestSeat Reward ticket will not be rebooked. No refunds will be allowed and the entire miles and any cash used for the GuestSeat Reward ticket, excluding any taxes and carrier surcharges, will be forfeited. 

4.4.13.6 Refunds are permitted up to 24 hours before the flight departure. A refund fee of 75% will be charged on the ticket fare for the refund if you request to cancel within 7 days of departure date, for cancellations 8 days to 21 days before your departure you will be charged 50% and for cancellations more than 21 days before your departure you will only be charged 25% of the ticket fare for the refund. Applicable taxes and carrier charges/fees are excluded. This refund fee is subject to change at any time without notice. Refunds can only be processed via the Etihad Guest Service Centre. GuestSeat Reward tickets are valid for refunds (subject to application of the refund fee) up to one year from the first specified travel date of the original ticket. 

4.4.13.7 Permitted changes (including name changes, date changes and route changes), re-bookings and/or refunds of Flight Rewards must be processed within the validity period of the subject Flight Reward ticket. 

4.4.13.8 Where the person named on an OpenSeat Reward ticket does not check in for the relevant flight, the rules applicable to ‘no shows’ will follow the fare rule on the fare class purchased. 

4.4.13.9 Refunds for an OpenSeat Reward depend on the rules for the fare type selected at the time of booking. Refunds for an OpenSeat Reward may take up to 6 weeks to be processed. 

4.4.13.10 Flight Rewards for travel with our airline Etihad Guest Partners (other than Etihad Airways) are subject to the same Etihad Guest Terms and Conditions. 

4.4.13.11 In the event that the Etihad Guest programme or operations of Etihad Airways are altered, suspended, cut-back or cancelled, we are unable to guarantee that any affected Reward Flights booked will be honored. Etihad Guest Miles redeemed for such Reward Flights booked but not honored may be reinstated to Members’ accounts. 

4.4.13.12 Etihad Guest Miles can be used as form of payment for purchases of Etihad Airways products as well at participating Etihad Guest Partners. The availability of Etihad Guest Miles as form of payment is subject to change to change at any time without notice. We may withdraw, replace or substitute Rewards at any time without notice. 

4.4.13.13 The Cash + Miles option may be utilized for miles as form of payment. The contributions of Etihad Guest Miles and cash will be notified as per the combination displayed by the Slider Tool (where available). Where the Cash + Miles option is to be used for purchases, this may be subject to satisfaction of a minimum contribution of Etihad Guest Miles. The minimum contribution can be altered by us at any time without notice. 

5.1. The requirements for attaining and retaining an Etihad Guest Tier Status and the benefits provided at each Tier Status  is specified on the Etihad Guest Website. 

5.2. Your Etihad Guest Tier Status is valid for 12 months from the month you were upgraded to a tier. For example, if you upgrade on 9 April, your status will be valid from April of the same year until the end of April the following year. 

5.3 All Etihad Guest Silver Members and above Tier Status have a set of core and custom benefits. Core Benefits are standard set of benefits that Members receive by default. Depending on the Tier Status, eligible Members have the option to choose and customise their benefits known as Custom Benefits. Members have 30 days from their membership enrolment date or from their upgrade to a Tier Status, to pick their Custom Benefits on the Etihad Guest Website and Etihad Guest app. If a Member does not choose their Custom Benefits within 30 days, then a default set of benefits will be allocated to the Member as per their Tier Status. 

5.4 In addition to Core Benefits and Custom Benefits, all Etihad Guest Gold Tier Members and above Tier Status have the opportunity to unlock further benefits when they achieve the required Miles threshold as specified on the Etihad Guest Website. These are called Beyond Benefits. 

5.5. While some benefits are valid for unlimited use once the Member elects them, other benefits have a pre-defined quota which can be availed through issuance of limited vouchers to be used during the year. All benefit vouchers can only be used by the Member while they retain the relevant Etihad Guest Tier Status. For example, if a Member is downgraded from Gold Tier to Silver Tier then Member will not have access to use any utilised vouchers they were issued while they held the Gold Tier Status. 

5.6. You can check the validity of your Etihad Guest benefits by viewing your Member's profile on the Etihad Guest Website or on the Etihad Guest mobile app. Member must utilise the benefit vouchers within their validity period and vouchers cannot be extended or carried forward to the following year. 

5.7 Eligible Etihad Guest co-brand payment cardholders may have an option (subject to relevant rules of bank providing co-branded cards) to purchase back their Etihad Guest Silver or Gold Tier Status, using Etihad Guest Miles, should they fail to retain their Tier Status in the previous 12 months. Etihad Guest reserves the right to offer this option or change the number of Etihad Guest Miles charged for the Tier Status buy back option as specified on the Etihad Guest Website or otherwise specified and extant in our valid publications from time to time. 

6.1 Agreements with our Etihad Guest Partners may be changed or terminated from time to time and without notice to Members. A list of Etihad Guest Partners is available on the Etihad Guest Website.

6.2 Any Etihad Guest Partner may at any time withdraw from the Etihad Guest programme or change their terms and conditions for the supply of products and services. We do not guarantee that any of our Etihad Guest Partners will continue to participate in the Etihad Guest programme nor do we guarantee the continued availability of any particular offer or benefit that is offered by an Etihad Guest Partner.

6.3 We will honor the award of Etihad Guest Miles in respect of qualifying purchases which you have made with an Etihad Guest Partner provided that such Etihad Guest Partner reported the allocation and award of Etihad Guest Miles to us prior to such Etihad Guest Partner's withdrawal from the Etihad Guest programme.

6.4 We will not be liable to you in respect of any reporting failures on the part of Etihad Guest Partners, including where an Etihad Guest Partner ceases to participate in the Etihad Guest programme and fails to report to us the allocation and award of Etihad Guest Miles to your membership account. 

6.5 Rewards in relation to products and services offered by Etihad Guest Partners including but not limited to financial, hotel, car rental or leisure partners are awarded in accordance with the rates and terms and conditions determined by the Etihad Guest Partner and are subject to change. You should check the applicable rates, terms and conditions with the relevant Partner before purchasing such products or services.

6.6 Etihad Guest GuestPay partner T&Cs https://pointspay.com/terms-and-conditions-ethgp-en

7.1 Access to the Reward Shop. The Reward Shop is part of the loyalty program of Etihad Guest LLC (“Etihad Guest”, “we”) The loyalty program is referred to as “Etihad Guest Program”. The use of the Reward Shop is exclusively for eligible members of Etihad Guest Program (“Member” or “Members”) who are aged 18 or older, and who can enter into legally binding agreements. The rules relating to the use of the Reward Shop are set out on the Reward Shop website (“Site”) . Members can use their Etihad Guest Miles along with another means of payment to pay for goods, services, vouchers or coupons (together "Reward(s)") offered from independent third-party merchants (“Merchants”). 

7.2  Acceptance of Reward Shop Terms & Conditions. By accessing the Reward Shop website or any website linked to the Reward Shop and making transactions through the Reward Shop, specifically by clicking the "I AGREE" and/or similar buttons, Etihad Guest Program Member (“you”) expressly indicate your acknowledgment and acceptance of the rules applicable to the Reward Shop and the Reward Shop Privacy Notice. 

7.3 Acceptance of Electronic Communication. Merchants on the Reward Shop may send you email service communications, including purchase confirmation emails, and you agree that such electronic communications satisfy any legal requirements that such communications be in writing. Service communications cannot be opted out of and therefore if you do not wish to receive these communications, you will not be able to redeem Etihad Guest Miles or make any purchases using the Reward Shop.

7.4 Relationship between You and Merchants. Rewards are sold and distributed by independent third-party merchants (“Merchant(s)”) who make available such Rewards directly to you via the website. When you purchase a Reward, you directly enter into an agreement with the respective Merchant. Etihad Guest (via a contracted third party service provider) only provides the access and the technical platform for you to purchase Rewards directly from the Merchant for redemption of Etihad Guest Miles. You agree and acknowledge that separate terms and conditions of the relevant Merchant will apply to certain Rewards. You agree to abide to such applicable terms and conditions, including but not limited to, rules and restrictions on availability, shipment and delivery terms, notification of defects, return and refund policies, money back guarantees and claims for damages. Etihad Guest will not become a party to the transaction between you and the Merchant. You should read the terms and conditions of the respective Merchant on the Merchant Details tab as you will need to accept that Merchant’s terms and conditions prior to making a purchase. 

8.1 Etihad Guest ‘Miles on the Go’ is a program which will enable Etihad Guest Members to earn or redeem Etihad Guest Miles on their everyday or retail spend at Participating Partners (in stores or online) available in the U.A.E. only. 

8.2 Any Etihad Guest Member that links an Eligible Visa card to the ‘Miles on the Go’ program will be able to earn Etihad Guest Miles at participating Etihad Guest ‘Miles on the Go’ merchant. Etihad Guest Members can also redeem Etihad Guest Miles against Visa card transactions made with a registered Visa card at a participating Etihad Guest ‘Miles on the Go’ merchant. 

8.3 By participating in the Etihad Guest ‘Miles on the Go’ program, you agree all transactions and Qualifying Activities made under this program are subject to these Etihad Guest Terms & Conditions and the terms and conditions set out on the Miles of the Go website as updated from time to time: 

9.1 Etihad Guest Miles are transferable between active Etihad Guest accounts only. 

9.2 You must be an Etihad Guest member over the age of 13 years old to transfer and receive miles. 

9.3 For purpose of clause 9.1, both Etihad Guest accounts – the benefactor and recipient – must have completed at least one qualifying accrual transaction. 

9.4 A one-time password will be triggered if the transfer amount is above a defined threshold. 

9.5 The benefactor must pay a transfer fee per transaction. The transfer fee is displayed at the time of transfer and calculated as 10% of the miles transfer amount. 

9.6 Transfer limit per year is 50,000 Etihad Guest Miles. 

9.7 Minimum miles per transfer is 1,000 Etihad Guest Miles, excluding the transfer fee. 

9.8 Miles transferred will be deducted from the member’s individual balance. 

9.9 All miles transfers are non-refundable. 

9.10 Transferor has responsibility to seek permission from benefactor before the transfer of Etihad Guest Miles 

9.11 Etihad Guest has the right to stop any transfers in its reasonable discretion for the suspicion of fraud, abuse or violation of applicable policies. Etihad Guest also has the right to forfeit any transferred Etihad Guest Miles in the event of fraud, misuse and otherwise violation of policies.

10.1 General 
10.1.1 Conscious Choices is an Etihad Guest incentive which may enable a Member to earn incentives, which may include additional Etihad Guest Tier Miles, for making green or sustainable choices when travelling with Etihad Airways.

10.1.2 All Members shall be eligible to participate in Conscious Choices.

10.1.3 Etihad Guest shall issue the rules for Conscious Choices and the eligibility criteria associated with each Badge on its website. Etihad Guest reserves the right to update the rules and eligibility criteria at any time at Etihad Guest’s absolute discretion.

10.2 Badges 
10.2.1 Whenever a Member satisfies the eligibility criteria, they shall be awarded a Badge together with any associated incentive. A Badge together with any associated incentive may take up to forty-five (45) days to be credited to and displayed on a Member’s account. 

10.2.2 A Member may only earn each Badge on one occasion. 

10.2.3 Any Badges earned by a Member shall be displayed on the Member’s account summary page. 

10.2.4 A Member may apply for a Badge retrospectively for any activity that occurred on or after 1 December 2021 but shall not be entitled to apply retrospectively for any activity that occurred prior this date for an activity that may otherwise have entitled that Member to a Badge. 

10.2.5 Etihad reserves the right to add or remove any Badge and/or to amend, change, increase or decrease the incentive associated with any Badge at any time. 

10.3 Opt Out

10.3.1 A Member may opt-out of Conscious Choices, together with the incentives associated therewith, at any time by sending an email entitled “Opt Out – Conscious Choices” to Guest@etihadguest.com.

11.1. Personal Information

Any personal information about you which you supply us with or we collect about you is governed by Etihad Guest’s Privacy Policy, a copy of which is available for review on the Etihad Guest Website, together with information about cookies and the use of cookies, and the terms of which shall be deemed to be incorporated into these Terms and Conditions. 

11.2 No Warranties 

11.2.1. All Rewards and other content on the Etihad Guest Website or displayed in the Reward Shop or obtained from websites linked to the Etihad Guest Website or the Reward Shop (“Linked Site”) are, to the fullest extent permitted by applicable law, provided to you on an “as is” basis without warranty of any kind from us either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy, nature, type, quality, and condition of the goods, assets. 

11.2.2 We do not warrant or represent that the content on the Etihad Guest Website or any Linked Site is complete or up-to-date. We are under no obligation to update any content on the Etihad Guest Website or any Linked Sites. We may change the content on or make improvement or changes of the Etihad Guest Website at any time without notice.

11.3 Limitation of Liability  

11.3.1. The information, products, and descriptions of Rewards and other services published on the Etihad Guest Website or a Linked Site may include inaccuracies or typographical errors, and we (and the operator of the Reward Shop) specifically disclaim any liability for such inaccuracies and errors. Other than to the extent required under applicable laws, under no circumstance will we or the shop operator be liable for any loss or damage caused by your reliance on information obtained through the Reward Shop or any Linked Site or your reliance on any Reward obtained from the Reward Shop or the use of any Linked Site.

11.3.2 You agree that neither us, nor our affiliates or the shop operator (or any of our or their respective officers, directors, employers, or agents) will be liable, whether in contract, tort, strict liability or otherwise, for any loss of profits, loss of opportunity, loss of data, damage to goodwill or for any indirect, punitive, special, consequential, incidental or indirect damages (including without limitation, the cost of procuring substitute service) arising out of or in connection with Rewards or the use of the Etihad Guest Website or a Linked Site, or with the delay or inability to use the Etihad Guest Website or a Linked Site, or any breach of these Terms and Conditions, even if we are made aware of the possibility of such damages. In addition, neither we nor our affiliates or the shop operator (nor any of our or their respective officers, directors, employees or agents) shall be liable, whether in contract, tort, strict liability or otherwise for any loss, cost, damage or expense suffered or incurred in relation to the transmission of any virus which may infect your equipment, failure of mechanical or electronic equipment or communication lines, telephone or other interconnect problems, unauthorized access, theft, operator errors, strike or other labor problems or any force majeure. We cannot and do not guarantee continuous, uninterrupted or secure access to the Etihad Guest Website or the Linked Sites. 

11.3.3 You expressly acknowledge and agree that Merchants are independent contractors none of whom are employees or agents of ours or the shop operator. Neither we nor the shop operator is liable for the acts, errors, omissions, representations, warranties or negligence of Merchants. Neither us, nor the shop operator, shall be responsible for or liable to you in connection with any restrictions, qualifications, or other terms and conditions imposed by the Merchant on any Reward items. As far as permissible by applicable law, we (the operator of the Reward Shop) hereby disclaim any product or other liability, whether based on contract, tort, strict liability or otherwise, including without limitation liability for any direct, punitive, special, consequential, incidental or indirect damages, in connection with the Rewards provided by any Merchant through the Reward Shop, including without limitation liability for any act, error, omission, injury, loss, accident, delay or irregularity which may be incurred through the fault, negligent or otherwise, of such Merchant and you hereby expressly exonerate us from any liability with respect to the same. 

11.3.4 We reserve the right to seek all remedies available at law and in equity for any misuse of the Etihad Guest Website or the Reward Shop and/or violations of these Terms and Conditions, including the right to block access to the Etihad Guest Website from particular internet addresses and to exclude you from accessing the Reward Shop. You are deemed to have consented to receive communication from us electronically and you agree that such electronic communication satisfies any legal requirements that such communications be in writing. 

11.4 Copy Rights/Trademarks

The trademarks, logos and service marks (collectively referred to as "Marks") displayed on the Etihad Guest Website are our property or the property of our affiliates, the shop operator, a Merchant or an Etihad Guest Partner, as the case may be. You are prohibited from using any Marks for any purpose including, but not limited to, the use as metatags on other pages or sites on the internet without our written permission, or the written permission of such other party which may own the Marks. All information and content including any software programs available on or through the Etihad Guest Website (collectively referred to as "Content") is protected by copyright. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Etihad Guest Website for commercial or public purposes. You take note that one or more patents apply to the features and services accessible via the Etihad Guest Website and the Reward Shop, including without limitation: Loylogic’s U.S. utility patent application Nr. 11/117,225. 

11.5 Access to Password Protected/Secure Areas

11.5.1. Access to and use of password protected and/or secure areas of the Etihad Guest Website and the Reward Shop is restricted to authorized persons only. Unauthorized individuals attempting to access these areas of the Etihad Guest Website or the Reward Shop may be subject to prosecution. You are responsible for maintaining the confidentiality of your personal information, including your account details and password, and for restricting access to your computer to prevent unauthorized access to the Etihad Guest Website and the Reward Shop. You agree to accept responsibility for all redemption and other activities that occur under your account or password. You should take all necessary steps to ensure that your password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. 

11.5.2. We will not contact you by, way of telephone call or email, asking for your Etihad Guest Membership account personal information such as passwords/PINs/user id, etc. It is your responsibility to report any suspected privacy violation or other related security issues to us. We will ensure that appropriate measures are in place to protect your personal information which is held by us.

11.6 Exchange Rates 

All exchange rates displayed on the Etihad Guest Website in connection with any Reward transactions are under license from XE.com.

12.1 We reserve the right to audit any and all Etihad Guest membership accounts at any time and without notice to you, in order to ensure compliance with the Etihad Guest Programme rules, applicable laws and applicable conditions of carriage and/or tariffs. Etihad Guest reserves the right, without notice to the guest, (a) to delay processing or reviewing of all activity (including without limitation any mileage redemption activity and processing of any mileage redemption requests for any awards, certificates or benefits, including without limitation any status benefits) in any Etihad Guest account, and (b) to audit any Etihad Guest account at any time. While the account is under review, the guest may continue to accrue or redeem miles and tier miles in the account, however,  no mileage redemptions or other transactions may be permitted and any outstanding award redemptions, certificates and benefits (including without limitation any status benefits, if applicable) may be subject to cancellation or suspension, at Etihad Guest’s sole discretion.

12.2 In the event that an audit reveals discrepancies or violations, the processing of Rewards or statements of account may be delayed until the discrepancies are resolved to our satisfaction.

12.3 If you suspect that you've received a fraudulent e-mail that appears to be from Etihad Airways, Etihad Guest or our affiliates, do not respond. Never click on any link that seems suspicious nor provide any personal information. Please:

12.3.1 Forward the email to guestinformation@etihadguest.com; and 

13.3.2 Delete the email if you have responded or disclosed your personal information to a possible fraudulent message, notify the above email address.

13.1. We may change the rules applicable to the Etihad Guest programme (including all or part of these Terms and Conditions) in whole or in part, at any time without notice. However we will make reasonable efforts to give you prior notice of the changes and any such changes to the rules applicable to the Etihad Guest programme shall apply with effect from the first date of their publication.

13.2. We have the right to terminate the Etihad Guest programme at any time. We will make reasonable efforts to give you prior notice of the termination of the Etihad Guest programme.

13.3. We reserve the right to interpret and apply the policies and procedures communicated in these Terms and Conditions. All decisions made by us shall be final and conclusive in each case. These Terms and Conditions supersede all previously published terms and conditions in respect of the Etihad Guest programme.

13.4. We, in our sole judgment, reserve the right to disqualify you from further participation in the Etihad Guest programme, cancel all accumulated Etihad Guest Miles and seek compensation for Rewards used, if we deem that you have engaged in willful misconduct or have breached any of the Terms and Conditions governing the Etihad Guest programme including but not limited to: failure to follow our policies and procedures, the sale or barter of Rewards or tickets, any misrepresentation of facts relating to the earning or redemption of Rewards or any other improper conduct as determined by us including but not limited to  infraction of the tariffs of any airline Etihad Guest Partner, any untoward behavior with reference to any of our employees or refusal to honor our employees' instructions. At no time may Etihad Guest mileage credit or award tickets be purchased, sold or bartered. Any such mileage or tickets are void if transferred for cash or other consideration. Violators (including any passenger who uses a purchased or bartered award ticket) may be liable for damages. Use of award tickets that have been acquired by purchase or for any other consideration may result in the cancellation of the tickets or the passenger being denied boarding. If a trip has been started, any such travel will be at the passenger's expense on a full-fare basis. The passenger and the member who violate these terms and conditions may also be liable to Etihad Airways for the cost of a full fare ticket for any segments flown on a sold or bartered ticket. Fraud, misrepresentation, abuse or violation of applicable rules (including, but not limited to Etihad’s conditions of carriage, tariffs and Etihad Guest program rules) is subject to appropriate administrative and/or legal action by appropriate governmental authorities and Etihad Airways. Such action may include, without limitation, the forfeiture of all award tickets, and any accrued mileage in a member's account, as well as cancellation of the account and the member's future participation in the Etihad Guest program. In addition, Etihad Airways reserves the right to take an appropriate legal action to recover damages, including its attorney fees incurred in prosecuting any lawsuit. 

13.5. We shall not be liable for any loss or  damage, whether direct or indirect, resulting from the termination or change of the Etihad Guest programme or any of the services, benefits, facilities or arrangements which are available to Members pursuant to the Etihad Guest programme (including without limitation, the withdrawal of any Etihad Guest Partner(s) from participation in the Etihad Guest programme, or the withdrawal or limitation of any of the services, benefits, facilities or arrangements which are available to Members pursuant to the Etihad Guest programme). Etihad Guest Miles or Etihad Guest Tier Miles will have no value upon termination of the Etihad Guest programme.

14.1 These Terms and Conditions and the relationship between us and you are governed by UAE federal laws as applied in the Emirate of Abu Dhabi. By completing and submitting an Enrolment Form to join the Etihad Guest programme, you are agreeing to submit to the exclusive jurisdiction of Abu Dhabi courts. 

14.2 If in any jurisdiction, the Etihad Guest programme, the issue of Etihad Guest Miles or the redemption of any Reward is unlawful, then to the extent that the laws of that jurisdiction are applicable, the issue or redemption of Etihad Guest Miles or Rewards and any related documents are void.

In the above Terms and Conditions, unless the context otherwise requires: 

“1Mile redemption” means the option to redeem one (1) Etihad Guest Mile (in combination with cash) for the purchase of a Reward, as specified on the Etihad Guest Website and/or as otherwise specified and extant in our valid publications, as issued from time to time. 

“Cash + Miles” means the ability for a Member to redeem their Etihad Guest Miles for a Reward using a combination of cash and Etihad Guest Miles. 

“Child” means a person between the ages of two (2) to twelve (12) (inclusive), and “Children” shall be construed accordingly. 

“Core Benefits” means default Rewards and benefits a Member automatically receives based on your Tier Status. 

“Custom Benefits” means benefits that an eligible Member can customise by selecting new benefits once a year. The number of benefits an eligible Member can select depends on their Tier Status. 

“Beyond Benefits” means additional and/or conditional benefits and Rewards that Members can earn above a defined threshold available for Gold, Platinum and Emerald Tier Members. 

“Enrolment Form” means the form prescribed by us which is required to be completed by you and submitted to us in order to assess eligibility for membership of the Etihad Guest programme. 

"Etihad Airways" means Etihad Airways PJSC, the national airline of the United Arab Emirates established by Emiri Decree in the Emirate of Abu Dhabi and having its principal place of business at New Airport Road, P.O.Box 35566, Abu Dhabi, and U.A.E. 

“Etihad Chauffeur” means the airport transfer executive chauffeur service known as ‘Etihad Chauffeur’ and which is available to certain passengers of Etihad Airways. 

“Etihad Guest” means the loyalty programme developed and offered by us to reward Members who frequently travel with Etihad Airways and airlines that are Etihad Guest Partners and to reward Members who use qualifying services/products of non-airline Etihad Guest Partners. 

“Etihad Guest Card” means the membership card issued to eligible Member and bearing the Etihad Guest Number in respect of that Member. 

“Etihad Guest Emerald Member” means a Member whose Etihad Guest Tier Status is Etihad Guest Emerald. 

“Etihad Guest Gold Member” means a Member whose Etihad Guest Tier Status is Etihad Guest Gold. 

"Etihad Guest Miles" means the ‘miles’ awarded to a Member by us for travel on Qualifying Flights (see Revenue Tickets) and/or by purchasing products and services from our Etihad Guest Partners, in accordance with and as specified on the Etihad Guest Website and/or as otherwise specified and extant in our valid publications, as issued from time to time. 

“Etihad Guest Number” means the distinctive membership number allocated to each Member in respect of that Member’s Etihad Guest membership account. 

"Etihad Guest Partners" means an airline or a non-airline entity participating in the Etihad Guest programme (including Merchants) whose qualifying flights/services/products: (i) would earn Etihad Guest Miles, when purchased or (ii) can be purchased against the redemption of Etihad Guest Miles, in each case as specified in these Terms and Conditions, the Etihad Guest Website and/or as otherwise specified and extant in our valid publications, as issued from time to time. Or (iii) would offer a discount or added value when purchased. 

“Etihad Guest Platinum Member” means a Member whose Etihad Guest Tier Status is Etihad Guest Platinum. 

"Etihad Guest Service Centre" means the telephone contact center identified on the Etihad Guest Website as fully authorized and equipped to provide the requisite range of services offered under the Etihad Guest programme. 

“Etihad Guest Silver Member” means a Member whose Etihad Guest Tier Status is Etihad Guest Silver. 

“Etihad Guest Tier Miles” means the ‘miles’ awarded to a Member by us which count towards that Member’s progression into Etihad Guest Silver tier status or from one Etihad Guest Tier Status to another (higher) Etihad Guest Tier Status. 

“Etihad Guest Tier Qualifying Flights” means those flights in respect of which Members are eligible to earn Etihad Guest Tier Miles as specified on the Etihad Guest Website and/or as otherwise specified and extant in our valid publications, as issued from time to time. 

“Etihad Guest Tier Status” means the status level of a Member, derived from the accumulation of Etihad Guest Tier Miles.  These tier status levels may be Etihad Guest Silver, Etihad Guest Gold, Etihad Guest Platinum or Etihad Guest Emerald. 

“Etihad Guest Website” means the website operated by us, as updated from time to time, the address of which is at www.etihadguest.com or such other address as may be notified to you from time to time. 

“Family Guest” means any Member belonging to a Family Membership, excluding the Family Head. 

“Family Head” means the Member who is nominated as such in respect of a particular Family Membership pursuant to clause 3 of these Terms and Conditions and whose account is credited with the Etihad Guest Miles of all of the Family Guests within that Family Membership. 

“Family Membership” means a group Etihad Guest membership set up as described in clause 3 of these Terms and Conditions. 

“Flight Reward” means a Reward which is a flight ticket, an Upgrade Reward or an increase in baggage allowance in respect of a flight, in each case as specified on the Etihad Guest Website and/or as otherwise specified and extant in our valid publications, as issued from time to time. 

“GuestSeat Reward” means a flight which is a Flight Reward in respect of which the number of Etihad Guest Miles to be redeemed by a Member is as specified by the Mileage Calculator. 

“Infant” means a person under the age of two (2). 

“Member” means any person that subscribes to, and has been accepted by us into, the Etihad Guest programme. 

“Merchant” shall mean any third party supplier. 

“Mileage Calculator” means the tool, which is available on the Etihad Guest Website, which specifies the number of Etihad Guest Miles which are required to be redeemed for certain Rewards and the number of |Guest miles, the member will earn on a specific route depending upon the member’s tier level and the |RBD or booking class on the ticket. 

“Non-Flight Reward” means a Reward which is not a Flight Reward, including any redemption of Etihad Guest Miles via the Reward Shop. 

“OpenSeat Reward” means a flight which is a Flight Reward in respect of which the number of Etihad Guest Miles to be redeemed by a Member is based upon the commercial fare for tickets in respect of that particular flight. 

“Qualifying Activity” means transactions with Etihad Airways and Etihad Guest Partners which are eligible for the accrual of Etihad Guest Miles and Tier Miles. 

“Qualifying Fares” means those airline fares which qualify for the accrual of Etihad Guest Miles as specified on the Etihad Guest Website and/or as otherwise specified and extant in our valid publications, as issued from time to time. The following fare types will not qualify for the earn/accrual of Etihad Guest Miles: travel industry or corporate reduced rates, redemption fares (N, I and O Class) free or non-revenue tickets, charter flights, bus routes and any other fares that are from time to time declared by us to be ineligible for accrual of Etihad Guest Miles. 

“Qualifying Flight” means those flights in respect of which Members are eligible to earn Etihad Guest Miles and Etihad Guest Tier Miles as specified on the Etihad Guest Website and/or as otherwise specified and extant in our valid publications, as issued from time to time. 

“Revenue Ticket” means a flight ticket purchased at commercial fare rate in respect of a Qualifying Fare. 

"Reward" means the benefit (being either a Flight Reward or a Non-Flight Reward) a Member acquires through the Etihad Guest programme by redeeming Etihad Guest Miles in accordance with, and as specified in, these Terms and Conditions and the Etihad Guest Website and/or as otherwise specified and extant in our valid publications, as issued from time to time. 

“Reward Shop” means an online platform through which we make available certain Rewards which you may redeem against Etihad Guest Miles in accordance with the following four redemption types: ‘Buying’, ‘Donating’, ‘Raffle’ and ‘Bidding’. 

“Slider Tool” means the dynamic device, which is available on the Etihad Guest Website, that allows Members to view the relative quantity of Etihad Guest Miles and cash that they need for a specified Reward. 

“Spouse” means one’s husband or wife by lawful marriage in accordance with the U.A.E. law.  

“Terms and Conditions” means these terms and conditions, which include the Etihad Guest privacy policy (a copy of which is available for review on the Etihad Guest Website) together with information about cookies and the use of cookies. 

“Upgrade Reward” means the ability for a Member to redeem their Etihad Guest Miles for travel in a higher flight cabin class pursuant to clauses 8.5 and 8.6 of these Terms and Conditions. 

 “We”, “we”, “us”, “Our(s)” and “our(s)” means the owner and operator of the Etihad Guest programme being Etihad Guest LLC, a company incorporated under the laws of the Emirate of Abu Dhabi. 

While Etihad uses all reasonable endeavours to make the Etihad Websites and associated services available, Etihad cannot guarantee that they will operate continuously or without interruption.

Etihad makes no representations or warranties, either expressed or implied, with respect to the Etihad Websites or the contents and, to the fullest extent permissible under the law, disclaims all such representations and warranties.

Your access to and use of software and other materials on, or through, the Etihad Websites is solely at your own risk. Etihad makes no warranty whatsoever about the reliability, stability or virus-free nature of such software.

Subject to applicable law, under no circumstance is Etihad responsible for any direct or indirect, incidental, special, punitive, exemplary or consequential damages of any kind (including but not limited to lost profits, lost savings or revenue, or loss or corruption of data or information) which arises out of or is in any way connected with your use of or inability to use the Etihad Websites whether based on breach of contract, tort, negligence, product liability or otherwise, even if advised of the possibility of such damages.

This includes any information, products or services obtained through or any contract entered into via the Etihad Websites, but excludes carriage by air performed by Etihad in respect of any ticket obtained using the booking engine provided in the Etihad Websites, which is subject to the conditions of carriage and applicable international conventions.

When using the Etihad Websites you agree:

• To use them solely to determine the availability of products and services offered by Etihad and to assist you to make legitimate reservations or transact business with us. You agree to use the Etihad Websites only for personal, non-commercial use.
• To use the Etihad Websites' services to make only legitimate reservations. 
• Not to make any false reservation or any reservation in anticipation of demand. Etihad may cancel, without notice, all confirmations associated with multiple reservations to one or more destination on or about the same date. 
• Not to deface, alter or interfere with the front end "look and feel" of the Etihad Websites or the underlying software code. 
• Not to take any action which will impose an unreasonable or disproportionately large load on the Etihad Websites or related infrastructure. 
• To all of our terms and conditions of purchase, including, but not limited to, full and timely payment of all amounts due and compliance with all rules concerning availability of fares, products, or services. All fees, assessments, charges, taxes and duties arising out of use of the Etihad Websites are your sole responsibility. 
• Not to do anything which will or might damage, interfere with, disrupt access to, interrupt or impair the functionality of the material available on the Etihad Websites, nor to upload any material that contains any computer viruses or other codes, files or programmes designed to interrupt, destroy or limit the functionality of any software or equipment. 
• Not to post, distribute or otherwise upload any defamatory, libellous, offensive, infringing, obscene, indecent, harmful, threatening, abusive, tortuous, racially or ethnically objectionable or otherwise unlawful material or information or send any chain letters, junk mail, 'spamming' material or any other form of bulk communication.
• Not to threaten, harass, stalk, abuse, disrupt or otherwise violate the rights of others, including individuals' privacy rights. 
• Not to obtain or attempt to obtain unauthorised access to the Etihad Websites or any private or member account areas on the Etihad Websites, nor to impersonate any person or misrepresent your affiliation with another person. 
• Not do, cause or permit anything to be done that may infringe, damage or interfere with any intellectual property rights of Etihad nor any of our associated companies or third parties. Also, not to do anything that is otherwise unlawful or which may create any liability on the part of Etihad. 
• Violate this Agreement or any applicable legislation in any other manner.

 

If Etihad considers that you have breached any of these terms and conditions or have otherwise demonstrated inappropriate conduct when using Etihad Websites, Etihad reserves the right to:

• Warn you that you have breached these terms and conditions, and ask you to stop such conduct;
• Delete any material or content which you may have posted without notice to you;
• Take measures (including terminating, suspending or restricting your access) to, and preventing you from using the Etihad Websites;
• Cancel any bookings that you may have with Etihad without reference to you;
• Report your activities to service providers such as internet, mobile, or telecom providers, and/or relevant authorities;
• Take legal action against you.

All content of the Etihad Websites is subject to copyright.

The Etihad Websites are for the your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Etihad Websites.

Etihad, Etihad Holidays, Etihad Cargo and any other product or trade names of Etihad referenced in the Etihad Websites are our trade marks or registered trade marks. Other product and company names mentioned herein may be the trademarks of their respective owners.

You can book for up to 9 guests per booking on the Etihad websites. This would mean that you are able to make reservations for a group of 9 adults and children (2 - 11 years old). Infant-only bookings cannot be made online and unaccompanied minor bookings also need to be made via our Contact Centre.

Infants (under 2 years old) and children (2-11 years old) are deemed to be so at the time of travel and not at the time of booking. A child traveling on his or her second birthday is considered a child and not an infant, and would need to have been ticketed as such.

A child traveling on his or her 12th birthday is considered an adult and would need to have been ticketed as such.

You may make bookings up to 5 days before departure.

You may book a flight in the Class of your choice: First, Business or Economy Class. Your booking is subject to the applicable fare conditions and the availability of seats in that fare group. You need to pay online with a credit card.

You are only able to make amendments or cancellations on the booking you are making prior to confirming your reservation online. Any modifications after this must be made via your local Etihad office or Contact Centre. All reservations, including modifications and cancellations are subject to the Terms and Conditions, Customer Care Policy, General Conditions of Carriage and any applicable fees and charges (including but not limited to fare rules of the ticket and Guest Service Fee).

We accept all major credit cards. The credit card must be in the name of one of the passengers travelling and the same card must be carried at the time of travel, together with the form of identity submitted during the booking process, for verification at check-in. Alternatively, if the passenger travelling is not the cardholder, or if for any reason, the credit card used for the booking cannot be produced at check in, Etihad may require that a clear photocopy of both sides of the credit card used for a booking may be presented, duly signed by the cardholder authorising the use of the card for the purchase of the ticket. For security reasons, we request you to strike out the Card Verification Value (CVV) code of the card on the photocopy.

We accept credit cards issued in the country of departure and a few other selected countries as specified during the booking process. If you wish to arrange for delivery or collection of a ticket in a country other than your country of departure, you will need to contact one of our local offices to make the booking and arrange payment and ticketing.

Your credit card will be debited when you click on the confirm button.

If you do not have a credit card, you may choose to pay in cash while visiting one of our offices.

The tickets shall be delivered to you depending on your selection of the method of delivery and upon satisfactory proof of payment and identity.

Disclaimer: Etihad Airways accepts no liability or responsibility and will not be liable or responsible for any loss, damage, misuse or unauthorized access occurring in connection of with the provision of credit card data. Etihad Airways will not be responsible or liable for any action or decision made by you in reliance on the information with regard to credit card usage on this website, even if Etihad Airways has been advised of the possibility of these damages.

If the booking travel originates from some specific countries, the credit card used to make payment for this booking will be verified at the time of check-in, failure to which you will not be allowed to fly using this booking.

Kindly note that Etihad Airways is based in Abu Dhabi, United Arab Emirates. It is possible that your credit card Issuing Bank may levy an additional fee for this transaction, for usage of the card in a foreign country. For further information, kindly contact your respective credit card Issuing Bank.

Etihad Airways will charge your credit card in the currency as displayed on the booking confirmation. If you are not using a credit card based in the country of departure of the itinerary, your credit card Issuing Bank may levy a fee for transaction in foreign currency, and may also apply different exchange rate as compared to those given by the currency converter on our site. Kindly contact your credit card Issuing Bank for further information on any fees and the applicable exchange rates.

For payments by VISA or MasterCard, depending on your credit card Issuing Bank, you may have to complete an extra level of security check through the “Verified by Visa” or “MasterCard Secure” page. A pop-up window will appear after you confirm the purchase of your itinerary, containing your bank’s logo, in which you must provide your ‘Verified by Visa’ or ‘MasterCard Secure’ password. This is not the PIN used for ATM/ Cash Machine transactions. If you are requested to enter this password, and if you have not registered for this authentication service, kindly contact your bank to register. If you are requested to enter this password and you choose to continue without entering it, or enter incorrect password, your booking may not be successfully completed. For further information, kindly contact your credit card Issuing Bank.

If your credit card is issued in India, we accept International Credit Cards.

Etihad reserves the right to refuse carriage in case of non-compliance with these credit card rules.

We will make efforts to maintain confidentiality when securing an online payment in line with the industry standards. This covers the security of your credit card details and other personal information. All of your personal information is encrypted as it travels over the Internet.

The carriage of passengers and their baggage by air will be subject to the Conditions of Carriage of the carrier concerned. With respect to our flights, please read our General Conditions of Carriage.

Read our Conditions of Carriage for tickets purchased in Germany.

The carriage of passengers and their baggage may also be subject to the applicable Warsaw Convention 1929 or the Montreal Convention 1999, and other applicable legislation which may limit or stipulate the carrier's liability in certain circumstances.

You may require a visa for travel to some destinations to and via which you are required to travel due to the booking you have made through the Etihad Websites. It is your responsibility to obtain such visas required for travel. You must also have valid passport for the duration of the travel and the expiry date of your passport must be acceptable to all the countries you enter. More information on the passport and visa requirements is available at the embassy of the country or countries you will be travelling to, and at the closest Etihad office.

The fares quoted may not include the individual charges such as departure taxes, passenger service charges, airport taxes, imposed by airport or aeronautical authorities of the countries you are visiting. You will be required to pay them directly to the charging authorities.

You are also advised to check with your doctor whether you are required to undergo immunisation prior to entry or stopover in the countries to and through which you will be travelling. Some countries require that you have adequate travel insurance. It is your responsibility to ascertain these requirements and to fulfil such requirements.

Please click here to view our Privacy Policy.

Please click here to view our Cookie Policy.

As a condition of use of the Etihad Websites, you agree to indemnify us from and against any and all liabilities, expenses (including attorney's fees) and damages arising out of claims resulting from your use of the Etihad Websites, including without limitation any claims alleging facts that, if true, would constitute a breach by you of these terms and conditions.

The Etihad Websites may contain links and pointers to internet sites maintained by third parties. Etihad does not operate or control in any respect any information, products or services on such third-party sites. Third-party links and pointers are included solely for your convenience, and do not constitute any endorsement by us. You assume sole responsibility for use of third-party links and pointers.

If you are dissatisfied with any aspect of the Etihad Websites, or if you have any complaints about any of the services provided by Etihad please contact us.

Your use of the Etihad Websites and the Etihad terms and conditions is subject to the laws of the United Arab Emirates and you agree to submit to the non exclusive jurisdiction of the courts in the Emirate of Abu Dhabi, United Arab Emirates. Etihad reserves the right to bring proceedings to the courts of the country of your location.

If you have any questions about these terms and conditions, please click here to email us your queries.

Etihad’s contingency plan for lengthy tarmac delays describes what Etihad will implement during an extended delay in accordance with U.S. Department of Transportation (DoT) regulations. This plan is available on our US website, by clicking here. 

Click Here to access the Etihad Airways Customer Service Plan, applicable at airports within the United States of America.